IT Help Desk

4 days ago

Wellington Central, Wellington, New Zealand Community Connections Full time NZ$30,000 - NZ$60,000 per year

Join a values-driven organisation committed to making a difference for the people we support.

We are looking for an enthusiastic and self-driven IT Helpdesk / Junior Business Analyst to join our team in this new role.

  • Based at our Waterloo office in Wellington, right next to the train station
  • Permanent:  Part-time (40 hours per fortnight)
  • Salary: $ $ FTE per annum (PRO-RATA)

About Us

We are a community-based disability support provider that operates across much of the North Island.  Our Vision is of an inclusive New Zealand where people with disabilities are embraced as fully participating citizens, where barriers to inclusion are removed, and where all people are respected and valued for who they are.We believe that people with disabilities can and should live the life they choose, on their own terms and within the community of their choice.

Community Connections is an Equal Employment Opportunities employer, and we love diversity in what we do and whom we employ. We are committed to Te Tiriti O Waitangi, the UN Convention for the Rights of Persons with Disabilities, and the NZ Disability strategy. We encourage people with lived experience of disability, mental health, Maori, Pasifika, people from other backgrounds, and/or from the LGBTQIA+ community to apply.

The Role

  • Play a key part in analysing business needs, supporting strategic initiatives, and helping design and implement process improvements that support our critical priorities and deliver real impact for the people we support
  • Contribute to workstream or strategic initiative, and also provide analysis and support across other projects and programmes as required
  • Apply technical and business knowledge to support solution development
  • Analyse information and data to advise on business process changes and improvements, and make recommendations, prepare requirements, and design business processes
  • Be the first point of contact between our outsourced IT providers and our in-house teams
  • Manage the helpdesk queue in collaboration with our service providers, ensuring that issues are resolved quickly and effectively while building strong collaborative relationships
  • Create documentation, requirements, user manuals, and assist with training material delivery
  • Coordinate and support the onboarding and offboarding of team members by working with our service provider and our in-house teams to ensure a smooth process

About you

We're seeking someone with a proactive, problem‑solving mindset who thrives on tackling challenges and thinking strategically. Your ability to partner with the business, guide people through change, and drive continuous improvement will be essential to be successful in this role.

Essential Criteria

  • A qualification in information technology, business analytics, computer science, or a related field
  • At least 2 years of relevant work experience
  • Strong organisational and time management skills
  • Excellent communication and interpersonal abilities
  • Detail‑oriented with a high degree of accuracy
  • Proficiency in office software, including Google Suite/Drive and Microsoft Office Suite
  • Ability to handle confidential information with integrity
  • Strong problem‑solving skills and adaptability to changing circumstances
  • Commitment to the values and mission of Community Connections
  • Ability to build trust and rapport, showing respect for diversity in all communication
  • Kind, respectful, and mana‑enhancing in all interactions
  • A collaborative team player

Desirable

  • FlowLogic experience
  • Familiarity with project management concepts, and some methodologies.

If this sounds like you, we would love to hear from you

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