Hotel Receptionist

Porters Boutique Hotel offers luxury accommodation in the village of Havelock North, Hawke's Bay. Porters Boutique Hotel has 42 stylish guest rooms and suites along with conference facilities that offers a range of flexibility and equipped with the latest technology catering for 6 to 60 people. We pride ourselves on our guest-centred approach offering attentive service, genuine hospitality and consistently going the extra mile.

We are seeking an experienced, friendly, professional and proactive Hotel Receptionist to join our small, close-knit team. As first point of contact for our guests, the receptionist plays a vital role in setting the tone for a positive stay. This position requires someone who is confident in multitasking, passionate about customer service and comfortable working in a dynamic environment.

Key responsibilities include managing guest bookings and communications, providing a warm welcome on arrival, and ensuring a seamless check-in and check-out process. The role involves overseeing daily front desk operations, offering information on hotel amenities, local attractions, dining options and promptly addressing any guest concerns or requests. The position also requires close coordination with the housekeeping team, assistance with administrative tasks, and general support across the hotel team as needed.

Key Skills and Attributes:

• Excellent customer service skills and the ability to answer guest enquiries
• Strong administration skills
• Excellent time management
• Ability to remain calm and professional under pressure
• Exceptional grooming and presentation
• Willingness to use initiative and solve problems
• Strong verbal and written communication skills
• Ability to work as part of a team and give instruction to other departments
• Knowledge of Property Management Systems (ie Guest Centrix)
• Understanding of Hotel Front Office procedures and systems used in Hotel Management
• 1-2 years' experience working in a 4 or 5 star Hotel in a Front Office role

The position is permanent part-time averaging 30-35 hours per week dependent on seasonal fluctuations and is available for immediate start. It is also a hospitality role that will include working nights, weekends and public holidays.

Only those who are eligible to work in New Zealand should apply.

Apply online including a current CV and cover letter to;

Kristine Larner

General Manager

Porters Boutique Hotel