Administrator/Receptionist

4 days ago

Browns Bay, Auckland, New Zealand Forrest Funeral Services Full time NZ$45,000 - NZ$65,000 per year

A trusted name in the community, Forrest Funeral Services provides funeral services to the North Shore and Hibiscus Coast regions in Auckland, and we are looking for an administrator receptionist superstar to join our dedicated, hardworking team.

We want a switched-on and highly motivated customer service professional who can support our dynamic & friendly team as an Administrator Receptionist. Although basedat our Browns Bay Branch, you will provide administration support to both our locations, the other being our Hibiscus Coast branch. Hours are full-time 8:00 – 4:30 or 8:30 – 5:00.

This opportunity will suit someone who thrives in a customer facing role and is confident interacting with grieving families. Full training and support are provided, however to flourish in this role you'll need empathy and patience along with common-sense and initiative to solve complex client interactions and situations.

Our future team member should have refined customer service skills, be professional and respectful, have excellent written and verbal communication ability, and be superior with their time management. An eye for detail and a strong work ethic are also essential, alongside general office administration and accounting competencies; an aptitude for technology, learning new systems, be capable in all Microsoft Office programs and be capable of driving efficiency improvement, as well as responsible for all print media for our North Shore and Hibiscus Coast funeral homes.

Duties include:

· Greeting client families and visitors in a warm and professional manner

· Answering the phone warmly, professionally and with compassion

· Supporting the manager with Marketing budgeting and graphics

· Entering details for accurate record keeping and retrieval

· Supporting other team members as required

We encourage you to apply if you have:


• Exceptional multi-tasking abilities


• Previous experience in reception, customer service, or bookings


• Excellent computer literacy, and the ability to pick up new systems quickly


• An eye for detail and a high level of accuracy


• The ability to communicate clearly & effectively in a calm and friendly manner

And why a role with us? because at Forrest's we highly value our employees and are proud to provide a supportive & meaningful working environment where everyone matters. Forrest's employees also have access to a wide range of benefits including:

  • free parking

  • a robust and easy to access Employee Assistance Programme

  • newly renovated facilities in the heart of Browns Bay

If this sounds like the role for you, please email:   Applications close on Friday 21 November 2025 however, we reserve the right to close the applications earlier as required.

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