Customer Support Administrator

4 days ago

Christchurch Central, New Zealand Peter Hallifax Ltd Full time NZ$45,000 - NZ$65,000 per year

Family owned and operated since 1957; Hallifax is one of New Zealand's leading skincare and souvenir suppliers. We design, manufacture, and distribute branded products for both domestic and international markets — and known for our quality, creativity, and exceptional customer service.

We are looking for a Customer Support Administrator to join our friendly and experienced team. This is a varied, hands-on role where you'll have ownership of your work and the chance to make a real difference every day. You'll be part of a supportive two-person team, working together and sharing tasks to get the job done.

Key Responsibilities

As part of our admin team, you'll play a key role in delivering excellent customer service. You'll ensure our customer orders, invoicing, and correspondence are accurate and up to date — keeping everything running smoothly in our busy office.

Your day will include:

  • Entering and maintaining customer orders and invoices
  • Answering customer queries with professionalism and warmth
  • Liaising with our sales and internal teams
  • Entering payments, credits, and completing daily reporting
  • Assisting with other tasks as required

This is a permanent, full-time role 8am to 4.30pm, based in Sockburn, offering a great mix of administration and computer work.

Skills and Experience

You'll be someone who enjoys helping people, staying organised, and taking pride in your work. To succeed in this role, you'll bring:

  • Proven experience in a similar administrative or customer service position
  • Strong organisational and time management abilities
  • A helpful and warm telephone manner
  • Confident computer skills, including Excel and Word
  • Accuracy and attention to detail in all data entry and documentation

At Hallifax, we truly value our team and the work they do. Here's what you can look forward to:

  • A supportive, friendly company culture where people are genuinely appreciated
  • A varied role with variety — no two days are the same
  • Competitive remuneration
  • Free on-site parking
  • Great staff discounts across 2,000+ products

Apply now with your CV and Cover Letter, telling us why you'd be a great fit for the Hallifax team

Applications close 21st November 2025.

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