Intermediate Software Engineer

The Company

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution.

As a Software Engineer – Intermediate, You will be expected to take a strong role in developing quality Gentrack products and dealing with service requests from customers by actively contributing and collaborating with team members and other developers. Facilitating and providing high quality innovative solutions for the benefit of Gentrack and your customers are essential to this role.

Your success will be reflected by~

• Ability to take on multiple tasks within your group and to proactively acquire the product and technical knowledge necessary to deliver your contributions.
• Active participation in all aspects of agile software development.
• The successful delivery of software from your team to customers
• Ability to lead workshops and design sessions with customers
• Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, leads and managers.

The Specifics

• Analyse customer requests
• Produce solution artefacts and estimates for internal review
• Peer review solution artefacts
• Develop, maintain, deploy, and support software developed.
• Produce relevant documentation to assist with knowledge transfer
• Actively participate in planning, stand-ups, estimation, retrospectives, and backlog grooming as part of a self-organising, multi-disciplined team
• Provide internal/external customer training and support
• Take responsibility for ensuring standards and procedures are followed
• Responsible for a teams' quality delivery of tasks
• Identify and highlight relevant risk and provide resolution recommendations
• Assist with pre-sales activity as required
• Perform basic network & database tasks
• Identify and articulate improvements to product and ways of working
• Communicate to customers in all communication channels
• Provide advice to customers on the best use of Gentrack products
• Provide advice to customer on industry best practices
• Work as part of an integrated business team to achieve the best business solutions
• Build and strengthens customer relationships
• Promotion of benefits of system to existing and new customers
• Make customers and their needs a primary focus of your actions, developing and sustaining productive relationships.
• Be pro-active and accountable for adding value for customers.
• Abide to the Compliance Policies and Procedures of the Company.
• Take reasonable care of your own and other people's Health & Safety in the workplace.
• In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

What we're looking for~

• 3+ years commercial software development experience
• Designing solutions in agile SDLC
• 2+ years working knowledge of CRM and Billing Systems
• Good working knowledge of relevant technologies and concepts including Object Orientated Design, Enterprise Database, AWS, GIT, Web Services, CRM, Utilities industry, SDLC and Agile Methodologies.
• Can do attitude
• A passion for excellence and a commitment to be the best.
• High levels of energy, sound judgement and determination to achieve with a sense of urgency.
• High attention to detail.
• Excellent relationship management and interpersonal skills.
• An open-minded consultative approach.
• Ability to give and receive positive and constructive feedback.
• Ability to creatively solve problems.
• Bachelor's degree in computer science, software engineering or comparable professional development and commercial experience.

What we offer in return~

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.