Hotel Operations Manager

4 days ago

Cambridge, New Zealand Clements Hotel Full time

The newly opened Clements Hotel has been renovated into a 5-star boutique hotel featuring 29 guest rooms and complemented by extensive F&B operations.

Steeped in history, this property is iconic and promises to become a popular weekend dining destination with locals; the plush basement bar will have a prohibition era vibe with an extensive cocktail list and the restaurant serves contemporary cuisine, inspired by the local Cambridge food scene, using fresh, locally sourced ingredients. Original features within the hotel include a magnificent sweeping staircase, stunning stained-glass windows, parquet flooring, high ceilings, and luxurious furnishings creating a refined and relaxed atmosphere.

We are seeking a passionate Hotel Operations Manager to join our team at The Clements Hotel. This is a full-time, permanent, 40 hour per week position.

As our Hotel Operations Manager, you will play an important role managing the daily operational needs of the Hotel. You will be assisting our General Manager in implementing the property vision, ensuring exceptional guest experiences and maintaining a strong team dynamic. This is a hands-on role that will work across all of the departments within the Hotel, with specific attention paid to overseeing the strategic direction of the F&B departments, Speakeasy Bar, Café, and conference and events.

The successful candidate will have a keen eye for detail, a knack for problem-solving, and a passion for creating memorable guest experiences. They will have strong organisational and time management skills.

Responsibilities

  • Assist our General Manager in the day-to-day operations of all departments within the Hotel
  • Motivate a diverse team of professionals, fostering a positive work environment and encouraging personal growth and development.
  • Assist in reviewing monthly financials for all departments.
  • Implement effective operational policies and procedures to ensure seamless guest experiences.
  • Excellent, high quality customer service, ensuring positive guest experiences.
  • Handling complaints and overseeing the service recovery procedures.
  • Ensure exceptionally high and consistent standards are met throughout the hotel.
  • Work with our outstanding HODs to bring their departments up to the next level.
  • Understanding of current Health & Safety obligations, ensuring the Hotel is fully compliant to the SOP's, Policies, procedures and service standards.

Qualifications:

  • Previous experience in a similar role.
  • Strong knowledge of hotel operations, including the following departments; Front Office, Housekeeping, Food and Beverage, Maintenance.
  • Exceptional problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences.

If you are an ambitious and results-driven Hospitality professional, looking for that next step in your career, we want to hear from you

Please note, we are unable to provide sponsorship for this position.

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