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Data Management Associate

2 weeks ago

Christchurch, Canterbury, New Zealand Equifax Full time NZ$60,000 - NZ$80,000 per year

Sommaire du poste

L'associé, gestion des données travaille au sein de l'équipe des services de contribution de données, en mettant à profit les renseignements fournis par les fournisseurs de données d'Equifax, et effectue des tâches quotidiennes, hebdomadaires et mensuelles liées au chargement des données des 50 principaux clients tout en examinant efficacement et avec exactitude les données traitées. L'associé, gestion des données, est une personne importante de l'équipe qui s'assure que les données Equifax sont chargées avec exactitude dans notre base de données selon les niveaux de service établis. La personne à ce poste sera responsable du contrôle de la qualité, de l'examen des produits livrables et de la formulation de commentaires aux clients sur la qualité des données et les attentes en matière de rapports. L'associé, gestion des données, agit à titre de personne-ressource principale pour les 50 principaux clients et leur associé aux ventes en ce qui concerne le chargement des données. La personne à ce poste sera chargée de surveiller les erreurs et les rejets de chargement des données de production, et de communiquer de façon proactive avec les clients au sujet des problèmes cernés. Cette formidable occasion exige une approche et une réponse créatives aux différentes exigences opérationnelles. L'associé, gestion des données, trouve des solutions novatrices aux problèmes, fait preuve de débrouillardise et travaille de façon productive, à la fois individuellement et en groupe. La personne à ce poste a la capacité de décomposer de grands problèmes complexes en éléments gérables, d'établir de solides concepts orientés objets et d'analyser de grands volumes de données pour obtenir des résultats significatifs.

Vos futures tâches

  • Gérer l'enrichissement des données des 50 principaux clients ou de clients importants.

  • Assurer la coordination des travaux d'épuration des données nouvelles ou actuelles avec les 50 principaux clients ou les clients importants, l'équipe de la qualité des données et l'équipe des TI.

  • Diriger la conception et la prestation de séances de formation offertes en ligne ou en personne ou y contribuer.

  • Faciliter l'intégration des nouveaux principaux fournisseurs de données et déterminer les critères d'admissibilité pour promouvoir les données dans la production.

  • Conseiller les intervenants et expliquer l'application et les exigences du format Metro 2.

  • Effectuer des recherches sur les clients et communiquer avec eux au sujet des fichiers de données manquants.

  • Terminer la configuration du client et les changements de configuration pour les fichiers de données de production en temps réel, y compris la mise à l'essai des données avant leur chargement dans l'environnement de production.

  • Collaborer avec les services internes au sujet des fichiers de production des clients, des procédures de chargement et des règles commerciales.

  • Préparer des solutions et coordonner les changements appropriés au chargement des données.

  • Participer à des formations, des vérifications et des réunions destinées aux clients et les diriger.

  • Surveiller les rapports quotidiens, hebdomadaires et mensuels et les problèmes de triage à communiquer au client. 

  • Recommander des solutions et des mesures d'amélioration continue pour les problèmes de données et de production.

  • Agir à titre de personne-ressource interne pour aider les employés et les gestionnaires à répondre à leurs besoins de perfectionnement.

Expérience nécessaire

  • Baccalauréat ou expérience équivalente.

  • Bilinguisme (français et anglais) et bonne capacité de communication à l'oral et à l'écrit. 

  • Au moins trois ans d'expérience en service à la clientèle.

  • Au moins trois ans d'expérience en ingestion, analyse, intégration et gouvernance des données.

  • Connaissance de base de Microsoft Access.

  • Connaissance intermédiaire de Microsoft Excel.

  • Solides compétences analytiques, motivation, capacité de réflexion autonome et esprit d'équipe.

  • Capacité à relever toutes sortes de défis et à résoudre quotidiennement des problèmes complexes liés aux données.

Ce qui vous distingue des autres

  • Connaissance intermédiaire de la présentation et des modèles de rapports en format Metro 2.

  • Expérience dans le secteur des institutions financières.

  • Solides compétences en gestion du temps.

Synopsis of the Role

The Data Management Associate would be working within the Data Contributor Services team, from information provided by Equifax data submitters, the Data Management Associate performs daily, weekly and monthly tasks regarding Top 50 clients' data loading while efficiently and accurately reviewing the processed data. The Data Management Associate is essential to ensuring Equifax data is accurately loaded within our database within the established service levels. The Data Management Associate position is responsible for maintaining quality control, review of client deliverables and providing feedback to customers on data quality and reporting expectations. The Data Management Associate serves as the primary contact for the Top 50 clients and their Sales Associate regarding data loading. The Data Management Associate is accountable for monitoring production data loading errors and rejects and proactively contacting clients on identified issues. This terrific opportunity requires a significant level of creative approach and solution to different business requirements. The Data Management Associate is an innovative problem solver, resourceful in getting things done, and productively works independently and collaboratively. They have an ability to break large complex problems into manageable pieces, strong object oriented concepts, and an ability to dig through large volumes of data to derive meaningful results.

What you'll do

  • Handling the data enrichment of the Top 50 and/or large data customers

  • Coordinate with Top 50 and/or large data customers, Data Quality and IT for new data or current data cleanups

  • Lead and/or contribute to the design and delivery of training sessions delivered online or in person

  • Facilitate the boarding of new Top large data submitters and determine eligibility criteria to promote data into production

  • Advise stakeholders and instruct on utilization of Metro 2 application and requirements

  • Research and contact clients regarding missing data files

  • Complete client setup and configuration changes for live production data files.  Including performing testing on the data prior to loading data in the production environment.

  • Work with internal departments regarding client production files, loading procedures and business rules

  • Prepare resolutions and coordinate appropriate changes of data loading

  • Participate and lead in customer trainings, audits and meetings

  • Monitor daily/weekly/monthly reports and triage problems to customer 

  • Recommend responses and continuous improvement actions to data and production issues

  • Serve as an internal resource to assist employees and Manager in the employees' development needs

What experience you need

  • Bachelor's degree or equivalent experience

  • Bilingual in French and English with the ability to communicate well verbally and in writing 

  • 3+ years' experience within customer service

  • 3+ years with data ingestion, analysis, integration and governance

  • Beginner knowledge of Microsoft Access

  • Intermediate knowledge of Microsoft Excel

  • Strong analytical skills, self-motivated, independent thinking, collaborative team player

  • Enjoying being challenged and to solve complex data issues on a daily basis

What could set you apart

  • Intermediate knowledge of Metro 2 reporting layout/template

  • Previous work experience within the Financial Institution industry

  • Strong time management skills

Primary Location:

CAN-Montreal

Function:

Function - Fulfillment / Operations

Schedule:

Full time