Senior/Intermediate Service Engineer

About Fabrum
Fabrum has built a reputation of pioneering world-first technologies in cryogenics and hydrogen solutions, fueled by our exceptional R&D capabilities. Fabrum completed its Series A capital raise in 2023, attracting $23M in investment from high profile global investors. Now, we're leveraging that innovative passion to take our solutions to the world.

Fabrum is headquartered in Christchurch, New Zealand and leads the world in industrialized small to medium scale liquefaction systems and composite cryogenic vessels. The company is actively deploying end to end liquid hydrogen solutions globally across heavy transport, mining and aviation markets. Core competencies include green hydrogen production, storage, dispensing and system integration. Fabrum also has a strong presence in international markets for liquid nitrogen, liquid oxygen and LNG solutions with customers ranging from animal husbandry to hi-tech research institutions, manufacturing and defence.

We want to take our clever solutions and develop a better future by helping the world tread lightly.

About The Role
A key member of the support team commissioning, supporting and servicing Fabrum's products and systems at Fabrum and in the field around the world. The role includes planned installation and commissioning and scheduled maintenance plus on-demand response, diagnosis and resolution of service issues. Role seniority is flexible to suit the skills and experience of applicants.

Key Responsibilities
Field Support

• Commission (including site acceptance testing) and service systems in-field
• Respond to customer service requests and resolve technical issues
• Manage support cases, including any subcontracting and purchasing, and as per customer service agreements
• Document faults, repairs, and service activities
• Monitor in-field system performance and provide feedback to R&D to support continuous product improvement

Operations

• Manage customer contact for product support cases and develop effective relationships with all stakeholders, including suppliers, clients, contractors, and internal staff
• Coach and develop support capability of other teams within the business
• Work closely with the Projects Team during project build and installation phases
• Contribute to planning, scheduling, and logistics of product support
• Mechanical engineering design to develop and improve cryogenic systems and production processes (depending on capability of applicant)

KEY COMPETENCIES

• Mechanical or mechatronics engineering degree at Bachelor's level or higher
• Experience with complex mechanical/mechatronic systems, including design, manufacturing/assembly, commissioning and post-sales support
• Skill in hands-on assembly/servicing of complex mechanical systems with precision and adherence to engineering specifications
• Capability to commission systems and resolve technical issues autonomously and in diverse/challenging environments
• Communication skills to engage clearly and professionally with clients, ensuring technical information is understood and customer expectations are met
• A logical and methodical approach to diagnosing and resolving system faults under pressure
• Efficient planning and execution of work to meet tight project deadlines and service commitments
• Strong commitment to safety protocols and regulatory compliance during all field operations
• Ability to work effectively with cross-functional teams and contribute to knowledge sharing and continuous improvement
• Experience with cryogenic systems or industrial gas processing is an advantage

RECRUITMENT
The recruitment process will include a phone interview with HR followed by a video or in-person interview with the hiring manager. If you need any accommodations so that you can perform at your best during the interview process please don't hesitate to let us know.

There's a lot of research which shows that some groups of people are less likely to apply for a role unless they are confident they meet 100% of the requirements. Fabrum is a growing company with a need for diversity of thought and experience. We want talented people who see the future as we do and that's much more important than ticking every box. .

Join our growing company and realise your potential to make a real impact. We're searching for passionate individuals eager to contribute their skills and experience. Apply today