HondaCare Consultant

At Honda New Zealand, our vision is to be the brand with the most loyal fans. We're committed to spreading joy through innovative mobility solutions that enrich everyday life.

By choosing Honda New Zealand, you join a dynamic team that thrives on success and exceeding expectations. We believe in constant growth, learning from one another, and emerging stronger with each challenge. Join us and take pride in being part of something extraordinary.

As our HondaCare Consultant, you will have a diverse portfolio of managing inbound and outbound calls, web and email contact for Honda customers. As the first point of contact, you will have the opportunity to showcase your excellent interpersonal skills, diligence, outstanding customer service, and focus on achieving targets and results. This is an office-based role in Newmarket.

• Deliver exceptional customer service to external and internal Honda customers.
• Provide first-line response to all customer contact through multiple channels including phone, email, SMS and webchat.
• Make outbound calls to secure service bookings for Honda Stores, achieving monthly targets.
• Facilitate ongoing prospect management and progress reporting.
• Maintain Honda's image and market perception by promoting Honda and its products.
• Coordinate between Honda customers, Honda Departments and Honda outlets to ensure consistent delivery of service standards throughout the business.
• Promote teamwork, and work toward achieving team, personal, and company targets.
• Maximise the quality of data held within the Honda Information System (HIS) and resolve duplicate customers from system reports.

• A positive and respectful attitude, even when dealing with difficult or dissatisfied customers
• Strong attention to detail and accuracy in all aspects of work
• Passion for outstanding customer service and passion for winning
• Outbound phone sales experience, with a desire to achieve targets and exceed expectation
• Excellent multitasking and problem-solving abilities
• Ability and desire to work across a wide business scope
• Proven employment record in a customer service or phone sales role
• Excellent communication skills – both written and oral with a strong command of English
• Good Microsoft Office skills

• Base Salary + Monthly Commission
• Annual Performance Bonus
• Career growth opportunities
• Discounted health insurance
• Competitive superannuation scheme, including life and disability insurance
• Paid Parental Leave - Honda Happy Families
• Preferential banking package with ANZ
• Honda Happy wellness program
• Employee Assistance Program with EAP Services
• Annual staff tree planting day
• Flu shots and annual health checks
• Double your donation fundraising
• Long service leave

If you are looking for a role that promotes growth, incentives, and exciting opportunities and wants to join an energetic team and worldwide corporation, apply now

Please Note: Only people with valid work permits for New Zealand are requested to apply for this position