Technical Engineer

4 days ago

Wellington, Wellington, New Zealand IDEMIA Full time NZ$60,000 - NZ$120,000 per year

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Key Missions
  • Analyses, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA
  • Reproduces and document customer problems and escalate them to relevant solution or product development teams
  • Provides input as required on product and customer specific functionality, configuration and usage
  • Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
  • Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
  • Maintains support documentation up to date
  • Carries out on-site administration and preventive maintenance activities
  • Performs system upgrades at customer premises during post go live period (ramp up/grace period)
  • Ensures procedures are correctly implemented
  • Maintains IT infrastructure and backend components, including hardware and software
  • Conducts standard and complex analysis in autonomy
Profile & Other Information

Requirements:

  • 3-5 years of experience Technical Engineering role, systems integrator environment
  • Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline; 
  • Exposure in areas across Software application, Backend applications and Hardware Appliance.
  • Experience in Software Application and Integration is a plus.
  • Experience in Kubernetes and DevOps CI/CD pipeline is a plus
  • Strong analytical and problem-solving skills;

Technical Skill:

  • Good understanding of IT infrastructure and architecture,
  • Basic database knowledge and best practices,
  • Security awareness,
  • Windows, GNU/Linux, networking knowledge,
  • Knowledge of scripting and programming language (Java, Javascript, Perl, Bash, Python, Power shell, etc.),
  • Knowledge of configuration management tools and languages (Terraform, Ansible, GIT, etc.)
  • Containerization and orchestration knowledge (Docker, Kubernetes, etc.),
  • Experience in Linux and Windows environment and scripting is compulsory
  • Strong understanding of software lifecycle (agile, waterfall, etc.),
Purpose This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

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