Motel Manager

We're looking for a hands on Motel Manager to take charge of an 110-room multi motel operation. This is a challenging, high responsibility role ,perfect for someone who is hungry to prove themselves and thrives under pressure.

If you're the type who likes to get things done, be out on the floor, talk to guests, lead from the front and solve problems keep reading.

If you want a job where you just sit behind a screen all day, this is not the role for you.

Operations & Guest Experience

• Oversee day-to-day running of the motel across all rooms.
• Ensure a high standard of cleanliness, maintenance, and presentation at all times.
• Handle guest issues and complaints quickly and professionally, turning problems into positive experiences.
• Monitor online reviews and guest feedback, and take action to continually improve scores.

Team Leadership

• Lead, train, and roster housekeeping, front office, and maintenance staff.
• Set clear expectations, hold people accountable, and support them to perform at a high standard.
• Foster a culture of "we get things done" practical, solutions-focused, and guest-centric.

Revenue & Administration

• Manage daily reservations, check-ins, check-outs, and payments.
• Work with owners on pricing, promotions, and occupancy strategies.
• Track key metrics (occupancy, ADR, revenue, expenses) and report regularly.
• Ensure correct handling of cash, EFTPOS, refunds, and no-shows in line with policies.

Property & After-Hours Management

• Oversee building presentation, basic maintenance, and contractor coordination.
• Be the key point of contact for after-hours issues (especially if living on-site).
• Ensure health & safety standards are met and consistently maintained.

You're someone who:

• Is hungry to prove yourself and build a track record of results.
• Works well under pressure – busy days, unexpected problems, and full houses don't scare you.
• Is decisive and practical – you see a problem and fix it, instead of just talking about it.
• Enjoys being visible and active on the property, not hiding in an office.
• Is comfortable dealing with guests, staff, and owners directly.
• Is organised, reliable, and willing to roll up your sleeves – from jumping into reception at peak times to checking rooms if needed.

Experience & Skills (ideal but flexible for the right person)

• Previous experience in motels/hotels/hospitality or similar operational management.
• Experience leading a team (even small teams).
• Confident using property management systems, email, and basic spreadsheets – enough to do the job, but not relying on the screen as your "comfort zone".
• Strong communication skills and good written English.

• Wants responsibility early, not "one day in five years".
• Wants to work directly with owners/shareholders and be listened to.
• Has ideas about how to improve operations, guest experience, or revenue – and wants the freedom to try them.
• Is not afraid of long or intense days when required, especially in busy periods.
• Takes pride in seeing a property run smoothly under their leadership.