Showroom 2IC

Kayu Studio is a source for slow-made furniture and homewares. Since 2020, we've crafted and curated pieces that are both beautiful and functional—designed to inspire a more intentional way of living. We're seeking an experienced Showroom 2IC to help lead our Grey Lynn showroom and deliver a welcoming, on-brand showroom experience. In this full-time role, you will play a vital part in driving the success of our premium furniture and homewares retail business.

Key responsibilities

• Lead the floor: support day-to-day showroom operations, open/close procedures, daily briefs, and smooth handovers.
• Mentor the team: model best-practice sales behaviours and provide ongoing coaching.
• Own the customer experience: deliver thoughtful design consultations that inspire and guide purchases.
• Run great retail processes: deliver end-to-end sales administration and after-sales support with efficiency.
• Keep stock in order: maintain accurate showroom inventory, manage transfers and replenishment, support weekly cycle counts.
• Create beautiful in-store visual experiences: uphold our visual standards so the showroom feels cohesive and on-brand at all times.
• Coordinate deliveries: liaise with warehousing and logistics to book collections and deliveries, keeping customers informed.
• Handle enquiries: respond promptly and professionally across phone, email and walk-ins.
• Drive results: support team KPI's.

What we're looking for

• Experienced: Minimum 2-3 years of experience in a retail assistant manager or leadership role, preferably in the furniture or homewares industry
• People-first: friendly, confident communicator and reliable teammate.
• Detail orientated: strong admin and interpersonal skills and comfortable juggling priorities in a busy showroom.
• Proactive: motivated to meet goals, follow through, and improve processes.
• Calm & composed: applies clear judgment, takes initiative, and leads by example.
• Tech savvy: confident with POS (Shopify POS preferred) and inventory systems (Cin7 advantageous); comfortable with Google Workspace
• Design-minded: a genuine interest in furniture, homewares and interiors; an eye for materiality and colour.
• Practical: comfortable assisting with light furniture handling and maintaining a tidy, safe showroom.

What we offer

• A beautiful, design-led environment and supportive, high-performing team
• Genuine responsibility and scope to shape how the showroom runs
• Step into a stable brand with clear, sustainable growth plans
• Staff product discounts and a competitive salary package
• A values-driven brand that takes pride in thoughtful work and integrity

Hours

• Full-time, Sunday to Thursday roster

If you believe you have the skills and experience to excel in this role, w'd love to hear from you. Please apply with your CV and a brief cover note outlining your relevant experience and why this role appeals.

Applicants must have the right to work in New Zealand. Reference checks may be conducted as part of the process.