Lounge Ambassador

PlaneBiz 2015 Limited, a subsidiary partially owned by Menzies Aviation, operates in Christchurch, Hamilton, Wellington, Queenstown, and Dunedin, providing services to both international and domestic airlines. Menzies Aviation is a global leader in customer service, ramp, and cargo handling, ensuring safe and smooth airport experiences for millions of passengers annually. With a workforce of over 35,000 employees at more than 300 locations across 65 countries, we support over 500 airlines and handle over a million flights and 1.6 million tonnes of cargo each year. Our commitment to growth is strong, and we are dedicated to hiring top talent to maintain our high service standards.

He angitūtanga | About the role

Located in the International Departures Terminal at Queenstown Airport, Manaia Lounge is accessible for international passengers, providing a relaxing area to wait for their flights.  For our members, our lounge is a quiet connected space to relax or work in, with pre-flight bites, drinks and other added perks that help you refresh and revive.

We are currently seeking Lounge Ambassadors to join our Queenstown team. This role offers great job satisfaction with a variety of tasks throughout the day. The lounge operates from 4.45am to 9:00pm, with different shifts available. Since the lounge is open every day of the year, applicants must be available to work weekdays, weekends, and public holidays.  These roles are Permanent Part Time with a minimum of 20 hours per week.

As the face of PlaneBiz (a Menzies Aviation subsidiary), you will play a key role in ensuring travellers have a positive start or end to their journey. You'll interact with guests from all over the world, assisting them in the lounge, providing exceptional customer service, and supporting daily operations. Your duties will include greeting guests, clearing dishes, assisting the kitchen with food prep, and ensuring the lounge is clean and welcoming.

Ngā pūkenga me ngā wheako | Skills and experience

• A strong focus on customer service, teamwork, and safety.
• Previous hospitality experience (Food and Beverage) would be an advantage.
• A professional, respectful, and supportive attitude.
• Reliability, punctuality, and strong organizational skills.
• Flexibility and the ability to adapt to changing situations, such as flight delays or cancellations.
• A warm, friendly, and approachable personality.
• A positive, "can-do" attitude.

Ngā āhuatanga kei a mātou | What's in it for you?

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in.  A unique, fast-paced environment, bustling with people, it's a world, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

Tono ināianei | Apply now

Depending on the volume of applications received, we may close this advertisement early, please submit your application as soon as possible.

Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Menzies Aviation/PlaneBiz. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.

If you require any accommodations or adjustments throughout the recruitment process, please let us know.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.