Customer Support Advisor

2 days ago

Porirua, Wellington, New Zealand Tribe (New Zealand) Limited Full time

About the Company:

We have an exciting project with an organisation that is at the heart of supporting thriving communities across Aotearoa. The organisation partners closely with local communities, iwi and key stakeholders to ensure people have access to services they need. With a strong commitment to social impact, it is driven by the goal of improving outcomes for individuals, whānau and future generations.

About the Role:

This organisation's contact centre are looking for a number of temporary staff to support during a busy and exciting time. You will be responsible for:

  • Inbound calls (and occasional outbound calls to follow up with stakeholders)
  • Processing applications and updating customer records
  • Liaising with third party services in order to drive outcomes for your customers
  • Providing an empathetic and efficient customer experience

You will be provided with full training for this role.

This role is 20 hours a week across 5 days – ideal for work life balance (and no weekend work). The hours can be from 9-1pm or 10-2pm Monday to Friday.  

This role is based in Porirua, Wellington.

About You:

We are looking for candidates with experience in a contact centre environment, or 2+ years' experience in a retail or guest services customer service role. Above all, we are looking for candidates who can demonstrate the below:

  • Reliability, punctuality and a proven track record of good attendance.
  • Excellent verbal and written communication skills in customer-focused settings.
  • The ability to pick up new technology and adapt.
  • A collaborative, helpful and team-player attitude.
  • Empathy and a customer-oriented outlook.
  • The ability to remain composed and professional under pressure.

We are not able to consider candidates who have significant planned leave. Due to the regulatory nature of this role, we require a clear criminal history.

Apply Now

To find out more, please get in touch with Sophie Knapp on & quote Job Id: 16976 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…

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