Area Operations Manager

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te tūranga - About the role:

Ki te kahore he whakakitenga ka ngaro te iwi. Without foresight or vision the people will be lost.

We are currently recruiting for an Area Operations Manager (AOM) for our Lakes area (Taupo and Rotorua). This is a permanent opportunity.

The Area Operations Manager (AOM) Lakes is a senior role and member of the District Lead Team. The key focus is strategic oversight, ownership of key stakeholder relationships, and management of people leaders. The AOM provides tactical leadership to the people leaders in the district, leading and planning EAS response performance in line with the National Ambulance Strategy.

The AOM role includes limited personal use of a marked, response capable vehicle. Please note: there is a requirement to live in the area.

Qualifications

Ko wai koe - About you:

We are looking for an experienced manager, with proven ability to lead leaders and drive operational excellence, ensuring the team deliver the best possible outcome for patients. Your focus will be on operational detail and delivering on the strategy. Along with proven experience at a tactical management level, the required key skills include relationship management and developing partnerships, supported by an understanding of clinical matters and in-depth knowledge of the challenges facing health and social care.

We are looking for a leader with innovative thinking and ability, with the skills and experience to turn ideas into effective and achievable operational and performance plans. A leader who has a partnership approach to building and maintaining relationships with the communities we serve, including iwi, hapū and whānau. In addition, a leader who supports Hato Hone St John's commitments under Te Tiriti o Waitangi and place emphasis on improving Māori health equity.

Additional Information

Me pēhea te tuku tono - How to apply

Click "I'm interested" before applications close on Wednesday 5th November 2025,

For more information, please contact Tanya Jeffery - Recruitment Experience Advisor on ext 8793 or  for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health check. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.