site reliability engineer

SITE RELIABILITY ENGINEER

· East Tamaki

· :00am to 3:30pm, Monday to Friday

· Full time permanent, and an on-site role

· Multi-branch organisation across Asia Pacific

Working within the Group IT Technical Services team, a Site Reliability Engineer (SRE) is required to help uplift the stability of the networks and infrastructure of our environment in Asia Pacific.

Role responsibilities (this lifted from the Job Description)

This new role is responsible for responding to incidents on a day-to-day basis, uplifting infrastructure to increase stability, and automating checks and remediation.  As part of the Technical Services Group, the SRE will be part of a follow-the-sun group of individuals in Auckland, Sydney and Perth to provide coverage to businesses in Asia Pacific.

System Reliability and Performance:

· Design, implement, and maintain highly available and scalable systems across our Linux & Windows server fleet as well as SAN (Netapp, TrueNas), Virtualisation (Vmware & Proxmox) and backup technologies

Networking Expertise:

· Take ownership of networking configurations including BGP, WAN, Layer 2 VLAN and SIP network routing

· Troubleshoot BGP routing issues, and manage Layer 2 networking devices (switches, VLANs, etc.) to ensure optimal network performance and stability

Automation and Tooling:

· Develop and implement automation scripts and tools (e.g. using Python, PowerShell, Bash, Ansible) to streamline operational tasks, provisioning, monitoring, and incident response

Incident Management and On-Call:

· Participate in an on-call rotation, responding to and resolving critical incidents efficiently, conducting root cause analysis, and implementing preventative measures

Monitoring and Alerting:

· Design, implement, and maintain robust monitoring, logging, and alerting systems to proactively detect and diagnose issues across servers and network components

Capacity Planning:

· Analyse system performance and growth trends to forecast future capacity needs and make recommendations for infrastructure scaling

Troubleshooting and Debugging:

· Diagnose and resolve complex technical issues spanning operating systems (Linux & Windows), Virtualisation (Vmware, Proxmox), Containerisation (Docker), applications, networking protocols (TCP/IP, BGP), and hardware

Collaboration:

· Work closely with development, security, and other infrastructure teams to ensure seamless deployment, integration, and operation of services

Documentation:

· Create and maintain comprehensive documentation for system architecture, operational procedures, and trouble-shooting guides

Continuous Improvement:

· Proactively identify areas for improvement in our systems, processes, and tools, and drive their implementation

The benefits

· Competitive salary

· Lap top and mobile phone

· Key role in growing multi-national organisation – reporting to CTO

Required skills and experiences

· Minimum three years' experience in a Site Reliability Engineering, DevOps, Network Engineering, or Systems Engineering role

· Strong expertise in Linux system administration (e.g. Ubuntu, CentOS, RHEL), including extensive experience with shell scripting, process management, file systems, and networking

· Solid experience with Windows Server administration, including PowerShell scripting, Active Directory, IIS, and general Windows troubleshooting

· Experience with virtualization technologies including VMware, Hyper-V and ProxMox

· In-depth understanding and practical experience with Networking and routing protocols such as BGP (Border Gateway Protocol), including configuration, peering, route filtering, and troubleshooting

· Comprehensive knowledge of Layer 2 networking concepts (VLANs, STP, LACP, MAC addresses, ARP) and practical experience configuring and troubleshooting network switches (e.g. Aruba, Cisco, HP or similar)

· Proficiency in at least one scripting/programming language (e.g. Python, Ruby, PowerShell).

· Experience with configuration management tools (e.g. Ansible)

· Familiarity with cloud platforms (e.g. AWS, Azure, GCP) is a plus

· Experience with monitoring and logging tools (e.g. Nagios, Prometheus, Grafana, ELK Stack, Splunk, Datadog, New Relic)

· Strong problem-solving skills and a methodical approach to troubleshooting

· Excellent communication and collaboration abilities

Desirable/nice to have skills include

· Bachelor level degree in computer science, engineering, or a related field, or equivalent practical experience

· Knowledge of containerization technologies (Docker, Kubernetes)

· Familiarity with CI/CD pipelines

· Experience with network automation frameworks

· Relevant industry certifications (e.g. CCNA, CCNP, RHCE, MCSA/MCSE)

The criticality of the role cannot be overstated and this is reflected in several of the Group's principles:

· We exist to support our businesses and branches

· IT related processes or failures cannot put production at risk

· =3.  Collaborating with business experts to deliver value

Please note that initial candidate screening will be made on the basis that the first 5 required skills and experiences are reflected in your work history; and working from home is not an option.

Also, we will not be considering applications from candidates who do not have the right to reside and work in New Zealand.

If you are interested but wish to learn more about the position before you apply please contact:

John Keesing ;