Medical Receptionist

5 days ago

Auckland, Auckland, New Zealand Tamaki Health Full time NZ$43,000 - NZ$58,000 per year
Description

MEDICAL RECEPTIONIST - WHITE CROSS - WHANGAREI (CASUAL)

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.

ABOUT US:

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.

WORKING HOURS:


Experience the heartbeat of our clinic, open seven days a week from 8 am to 8 pm Join us as a Medical Receptionist, where your presence will be key during our bustling operational hours, on a flexible and casual basis​. 

​KEY RESPON​SIBILITIES:

Reception

  • Professionally greet and assist patients and visitors.
  • Efficiently manage patient flow.
  • Handle phone calls, messages, and appointments accurately.
  • Provide courteous assistance and escalate inquiries when necessary.
  • Manage patient enrolment.

Waiting Room

  • Keep patients informed about wait times and emergencies.
  • Monitor and promptly address patient needs in the waiting room.

Accounting

  • Accurately handle patient invoices and claims.
  • Process payments and manage banking tasks.
  • Complete various forms and maintain document accuracy.

Privacy and Security

  • Maintain patient confidentiality and adhere to security protocols.

Comply with all health and safety procedures and protocols.

KEY SELECTION CRITERIA:

Qualifications, Skills, and Knowledge

  • Post-secondary qualification (Desirable).
  • Experience in medical reception or administration (Desirable).
  • Customer service background, Kiwi Host or similar training (Advantageous).
  • Excellent customer service, communication, and numerical skills.
  • Experience with cash handling and payments.
  • Well-developed computer literacy.
  • Experience working in fast-paced and high-demand environments.

Personal Attributes

  • Culturally capable and sensitive to diverse needs.
  • Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
  • Effective time management and adaptability.
  • Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
  • Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

  • Proof of legal right to work in New Zealand (Essential).
  • NZ Driver's license (Desirable).

WHY JOIN US?

  • Make a meaningful impact in healthcare.
  • Join a dynamic and supportive team.
  • Develop your skills and grow within our organisation.
  • Contribute to a diverse and inclusive workplace.
  • Competitive compensation and benefits.
  • Car Park provided.
  • Penal rates are applicable for evening shifts and weekends.

​HOW TO APPLY:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Only individuals with working rights in New Zealand will be considered for the selection process.


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