Campus Operations Coordinator

Company Description

UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world.

What sets us apart from other tertiary providers? It is, quite simply, our people. Our teams come from a wide range of educational and cultural backgrounds and offer a broad diversity of professional experience. But we all have one thing in common – we are all firm believers in the power of education to transform lives and they all have the drive to make a significant impact in the communities with which they work.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.

To find out more about us, please

Job Description

Campus Operations Coordinator

Location: UPICNZ Campus, Auckland CBD

Full-time | Permanent | On-Site

About the role:

This is a full-time permanent role, with a target start date of 2 February 2026. The Campus Services Coordinator is the first point of contact for visitors, students and staff, providing exceptional customer service and administrative support. In addition, this role will involve coordinating facility maintenance and ensuring health and safety protocols are adhered to.

Key responsibilities will include the following:

• Visitor and Communication Management: Greet visitors, manage the reception area, handle mail and deliveries, and efficiently manage phone calls and emails, ensuring timely responses and updates.
• Customer Service Excellence: Maintain high service levels, act as a liaison between internal and external parties, and foster positive relationships with clients, visitors, and staff, while collaborating with departments to enhance the international student experience.
• Administrative and Business Support: Provide comprehensive administrative support, including scheduling, managing campus information, coordinating ID/access cards, maintaining office supplies, preparing reports, and supporting events.
• Facility Maintenance and Safety: Conduct daily facility inspections, address maintenance issues, oversee repair projects, ensure cleanliness, support safety checks, and implement maintenance programs.
• Health and Safety Oversight: Assist with health and safety activities, ensure compliance with emergency procedures, maintain safety equipment, and serve as the primary contact for health and safety concerns.

Qualifications

About you:

• At least three years of experience in a similar role, with a demonstrated understanding of business requirements and best practices.
• Good stakeholder communication skills, and proficiency in verbal and written English.
• Self-motivation, accuracy, and attention to detail.
• Able to work independently and make decisions under minimal supervision.
• Ability to handle confidential information with discretion, as appropriate, and work independently and make decisions under minimal supervision.
• First Aid trained (preferred), or willing to be trained.

Additional Information

Why work with us?

• Meaningful brand and a rewarding opportunity to guide students into their educational journey
• We value individuality and welcome your ideas and voice
• Gain insight into the broader business by collaborating with core stakeholders
• Join a team dedicated to propelling your career while embracing exciting challenges

Our application process:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.