Senior Business Analyst

If you've always wanted to apply your skills to a large-scale Kiwi success story, today is your lucky day - ASB is on the lookout for a Business Analyst to join us in the Customer Tribe

Mō Mātou | About us
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. We embrace innovation at speed, using modern tools and technologies to get us ahead of the game and stay there.

You'll be part of a team that are on the forefront of working to deliver and support a secure, functional and performant product that delights our customers every day. In our diverse and accepting environment, our people grow their agile and growth mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.

Mō te Tūranga | About the role
The Customer Tribe works across ASB Bank to drive automation for a variety of initiatives through specialist software like Pega. The Tribe is a mix of collaborative experts who simply love enabling automation, making life easy for ASBers and our Customers.

As a
Senior
Business Analyst
, you'll lead analysis in a cross functional squad, working closely with our CXO, engineers, and operations teams to turn complex problems into clear, deliverable outcomes.

You Will

• Partner with stakeholders and SMEs to understand business problems, define scope, and translate needs into clear requirements, user stories and acceptance criteria.
• Map current state and future state processes, identifying pain points, control gaps, and opportunities to simplify, automate and improve customer experience.
• Work alongside technical teams to ensure requirements are understood, feasible and traceable, including data needs, business rules, integration and workflow behaviour.
• Identify and help manage the squads RAID items, ensuring they are visible, owned and factored into planning and decision making.
• Support backlog shaping and prioritisation, helping the squad focus on the highest value work and manage trade-offs transparently.
• Facilitates workshops, walkthroughs and decision forums keeping the right people in the room, driving clarity on outcomes and ensuring consistency in understanding.
• Contribute to test planning and execution by validating that delivered solutions meet requirements, are operationally workable, and support regulatory and risk obligations.
• Help prepare the business for change, including the operating model impacts, procedures, training material and handover to BAU.

Ō pūkenga | About you
You're an experienced Business Analyst who is comfortable sitting between business and technology, and you'll know how to turn ambiguity into something people can actually build.

As a starter for success, you bring some of the following skills and experience:

• A +-7 year experience as Business or Systems Analysis in complex environments (financial services and/or regulatory change is a bonus)
• A well-used BA toolkit, including process mapping (e.g. BPMN or similar), requirements elicitation, business rules definition, user stories, use cases, and clear acceptance criteria.
• Proven experience in process improvement: identifying bottlenecks, simplifying workflows, and designing future-state processes that are practical for operations and technology.
• Confidence in managing RAID items: you can spot risks and dependencies early, articulate their impact, and work with the CXO and stakeholders to agree mitigation and owners.
• Enough technical fluency to engage confidently with engineers and architects: you're comfortable discussing dataflows, integrations, and system behaviours, even if you're not the one writing code.
• Strong stakeholder management skills: you can navigate competing priorities, challenge constructively, and build trust with operations, risk, compliance, technology and vendor partners.
• Experience educating and coaching business stakeholders on new technology, digital tools and automation possibilities, translating "how it works" into "what it means for you".
• Experience working in Agile delivery (squads, stand-ups, refinement, incremental delivery) and using tools like ADO or Jira.
• Excellent written and verbal communication: you can take messy information and turn it into clear summaries, visuals and recommendations for different audiences.
• A curious mindset, attention to detail, and a focus on delivering outcomes that are right for our customers, our people and our regulators.

Te mahi ki ASB | Working for ASB
We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles, extra holidays, and parental benefits.

We have a warm culture of caring people who all jump in to innovate and support each other. Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions

At ASB, we are committed to our vision and values of Integrity, Caring, Passion, Courage and United. Our strength comes from caring about our people, our customers, our community, and environment.

As a value driven organisation, we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities, a flexible and supportive culture; we help our people grow and celebrate together.

Finally, we offer a variety of challenges and exposure throughout ASB Bank in a large-scale environment, filled with passionate people, focussed on delivering world-class software and infrastructure services that help our customers.

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.