Retreat Receptionist
6 days ago
About the role
Polynesian Spa – internationally acclaimed and recognised as one of the world's most iconic Geothermal bathing and Day Spa experiences, located in the heart of the North Island's tourist mecca of Rotorua.
Polynesian Spa is a premier natural spa retreat located right in the heart of Rotorua, known for its therapeutic geothermal waters and stunning natural landscape. Since 1972, we have been providing customers with unique and rejuvenating experiences. As a leading destination for both local and international travelers, we are dedicated to delivering exceptional service and creating memorable experiences for all who visit us.
Some of the tasks you will be expected to undertake
- Greeting customers and providing a friendly, professional welcome at all times
- Handling all reception and front of house desk duties, including check-ins, check-outs, reservations, and providing information on treatments, specials, and pools facilities
- Answering all incoming calls and emails, responding to customer enquiries, ensuring prompt, professional and efficient follow up whether by phone or email.
- Maintain a customer-driven focus at all times, delivering a high level of engagement and service to our customers
- Maintaining a professional, organised and tidy front of house to reflect the Polynesian Spa image.
What kind of experience are we looking for?
- Previous demonstrated experience in a similar front of house, customer service driven role, preferably within the hospitality or tourism industry
- Strong communication, both verbal and written
- Strong interpersonal skills, with the ability to engage with a diverse variety of customers and cultural
- Excellent time management and organisational skills
- Attention to detail
- IT: proficiency with technology
- Admin: proficiency with all aspects of office admin and equipment
Please note, due to the nature of our business, all suitable applicants must be available to work weekends, evenings and public holidays.
If this role interests you – please forward your expression of interest, including a Resume and covering letter.
