Client Experience Coordinator

Company Description

These roles sits within the Destination Group which includes the Waikato Museum, Te Kaaroro Nature Precinct, Hamilton Gardens, H3 Venues (GLOBOX Arena and Events Centre, Claudelands, FMG Stadium Waikato and Seddon Park).

All our functions within the group have a clear role to play in promoting Kirikiriroa Hamilton as a great place to live or visit. Through our work, we strive to ensure the city has a thriving event scene and world-class destinations, bringing economic, cultural and social benefits to our city. We align to one of Council's main priorities – a fun city with lots to do

Job Description

He angituutanga: The opportunity

Are you passionate about delivering exceptional event experiences? Join our dynamic team at H3 as a Client Experience Coordinator, where you'll play a key role in ensuring seamless on-site client and venue management for incoming events.

Reporting to the Client Experience Team Leader, you'll be the operational point of contact for clients and venues, managing service requests, logistics, and ensuring every detail is executed to the highest standard. Your focus will be on delivering efficient, professional service across all H3 venues, ensuring both client and attendee needs are met with excellence.

As an individual contributor, your work will directly support H3's purpose: to deliver exceptional event and venue experiences.

Why H3? Be part of a team that thrives on collaboration, innovation, and creating memorable experiences. If you're ready to make an impact in the events industry, we'd love to hear from you

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

We have 2x casual opportunities available. We're looking for people who are deadline-driven, detail-oriented, and excited by the buzz of live events. Ideally, you'll have:

• Flexibility to work on a casual, rostered basis – including evenings and weekends based on event schedules.
• Confidence in addressing situations and conveying information clearly and creatively.
• Excellent verbal, written, and face-to-face communication skills.
• Strong attention to detail and the ability to manage multiple priorities under pressure.
• Analytical thinking with the ability to interpret and present data accurately.
• A full, clean driver's license is essential.
• Proven ability to communicate effectively with a diverse range of stakeholders.
• A strong alignment with H3's guiding principles and values.
• Experience in a related industry such as events, facilities management, food and beverage, or hospitality

Additional Information

He aha te wariu o te utu kaimahi? | What's the salary?

The hourly rate for this position is $30.30

Ngaa waahi whakarato painga kei a maatou: What we offer

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei: Apply Now

• View the position description.
• Click apply
• Complete your application.

Applications close on 31/10/2025

Note: We will be shortlisting as we receive applications.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. This role is Safety Sensitive so a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.