Admin Team Lead

4 days ago

Wellington Central, Wellington, New Zealand Specialist Vein Health Full time NZ$80,000 - NZ$120,000 per year

Key Responsibilities

  • Lead, supervise and develop the admin team supporting clinical services (appointments, referrals, patient records).
  • Coordinate and improve administration processes to ensure smooth patient flow and clinic operations.
  • Maintain and monitor key metrics: e.g., appointment scheduling efficiency, waiting-list management, referral handling.
  • Take ownership of office systems (electronic medical records, practice management software, front desk operations).
  • Liaise with clinical staff (doctors, nurses, allied health) and external providers to ensure administrative alignment with care delivery.
  • Support change initiatives and projects (for example, new referral pathways, operational improvements).
  • Act as escalation point for complex admin issues and ensure that the team delivers a high level of customer service (patients / family / whānau).
  • Provide training, coaching and performance feedback for the admin team.

Skills & Experience

  • Previous experience in a healthcare/medical administrative role (ideally in a clinic, hospital or general practice).
  • Experience leading or supervising a team of administrative staff.
  • Strong organisational skills, with ability to prioritise in a fast-paced clinical environment.
  • Proficient in clinic/practice management software and MS Office; familiarity with medical record systems preferred.
  • Excellent communication skills (with both clinical staff and patients).
  • Insight into healthcare processes (referrals, appointments, patient records) is an advantage.
  • Commitment to quality, accuracy, and efficient service delivery.

Desirable

  • Experience working in a New Zealand healthcare context (including understanding of privacy, patient records, health-sector standards).
  • Knowledge or interest in process improvement or quality initiatives.
  • Ability to create a positive team environment, with coaching and staff development.

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