Data Analyst

To tatou tikanga | Our Culture

Our kaimahi are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Mō tēnei tūranga | About the role

As a Data Analyst, your primary responsibility is to deliver high-quality reporting and actionable insights to funders and drive continuous improvement in Whakarongorau operational performance. The role actively supports projects that advance the organisation's analytics capability, leveraging modern technologies such as automation, artificial intelligence, and unified data governance frameworks to enhance outcomes.

Additionally, the position contributes to business improvement initiatives by gathering and synthesising information from stakeholders, ensuring that services and processes are thoroughly analysed and evaluated for their effectiveness, efficiency, and value.

Ngā haepapa matua | Key responsibilities

In this role, you will conduct data analysis to provide valuable insights for decision-making. You'll create and maintain reports and dashboards focusing on KPIs and service quality metrics. Your responsibilities also include preparing and presenting insightful reports for funders and operational managers, under the guidance of the Head of Analytics and Insights. The role partners with operational managers to interpret data, analyse performance and service delivery metrics, and identify opportunities for operational and strategic improvement.

Mōu ake | About you

Ōu wheako ōu mātauranga hoki | Qualifications and experience

• Bachelor's degree in Statistics, Computer Science, Health Science or a related field.
• 3+ years' experience in an analyst role, ideally within the health sector or contact centre environment.
• Demonstrated expertise in reporting, data governance, and data modelling.
• Advanced proficiency with modern analytics and automation tools, including Microsoft Fabric, API, Power BI, and Power Automate.
• Experience in leveraging automation to integrate data from diverse systems and deliver actionable insights.
• Strong aptitude for process analysis, digital transformation, and continuous improvement.
• Excellent ability to communicate complex data and insights in clear, accessible language to diverse audiences.
• Experience with call centre applications and workforce management tools is highly regarded.

Ōu āheitanga ōu pūkenga hoki | Skills and competence

• High proficiency with Excel and modern reporting/analytics platforms (e.g., Power BI, Microsoft Fabric, Snowflake, Databricks).
• Hands-on experience with PySpark, SQL, and automation tools such as Power Automate.
• Strong data intuition—able to critically assess data quality and the validity of reports.
• Excellent analytical and problem-solving abilities, with a focus on delivering actionable insights.
• Comfortable working under pressure and managing competing priorities.
• Results-oriented, adaptable, and resilient in dynamic environments.
• Highly effective communication and active listening skills, able to translate complex data for diverse audiences.
• Demonstrates sound judgement and a commitment to continuous improvement.
• Sound judgement.

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder