Sales Consultant

4 days ago

Queenstown, New Zealand RealNZ Full time NZ$70,500 - NZ$109,200 per year

Are you a confident communicator fluent in both English and Mandarin? Do you thrive in a fast-paced, guest-focused environment? We're looking for a dynamic Sales Consultant to join our Queenstown Visitor Centre team and help connect our guests with unforgettable RealNZ experiences.

As a key member of our front-line team, you'll use your bilingual skills to engage with a diverse range of visitors, particularly our Mandarin-speaking guests, ensuring they feel welcomed, informed, and inspired to explore the best of what we offer.

In this role, you'll engage with guests in both English and Mandarin to understand their needs and recommend the ideal RealNZ experiences and accommodation options. You'll confidently manage reservations, ensuring every detail is accurate and seamless. With your passion and expert knowledge, you'll maximise sales opportunities by promoting our 'must-do' experiences. You'll also support daily operations by coordinating passenger manifests, ticketing, and itineraries for our Coach, TSS Earnslaw, and Rafting experiences. Above all, you'll deliver exceptional customer service, responding to general enquiries and sharing valuable local insights to enhance each guest's journey.

What we're looking for:

  • Fluency in both English and Mandarin (spoken and written) is essential.
  • Minimum 2 years proven sales/customer service experience.
  • A confident, engaging communicator with a positive, can-do attitude.
  • Strong knowledge of Queenstown and Fiordland regions is a plus.
  • Experience using reservation systems.
  • Must be eligible to work in New Zealand.

What do you get out of this?

  • This is a full time permanent position with guaranteed fortnightly hours
  • Enjoy some incredible staff perks Take a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling white water rafting, explore the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
  • Medical insurance cover
  • Free Cardrona x Treble Cone ski/bike pass

Additional Details:

Number of positions: 1

Location: Queenstown

Guaranteed hours per fortnight: 60

Employment Type: Permanent, Full Time

Hourly Rate: $27.25

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

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