Estimation Coordinator

Company Overview:

AMI HomeHub is a subsidiary of NZ's largest domestic insurer, IAG NZ and has been established to provide a superior customer experience to IAG customers in all main centers. This is the first time an insurer has owned a complete building services company and uniquely affords business and its team the greatest opportunity to be the best in class and make a difference through people, systems and technology.

Role Overview:

As Estimation Coordinator you will form part of a fast-paced work environment, supporting the Estimation team with everyday tasks. You will assist with customer liaising, preparing files, sourcing and tracking information and efficiently communicating to numerous parties.

Tasks will include (but not limited to):

• Answer and direct incoming phone calls in a professional and efficient manner
• Provide information and support to callers, resolving inquiries and issues
• Take accurate messages and ensure prompt delivery to appropriate personnel
• Collaborate with other team members to ensure seamless communication flow
• Assist Estimation Team with assessment bookings, calendar management and meetings/training set-up
• Monitoring of Estimation inbox, respond to enquiries and allocating reminders to others as required
• Customer comms and updates on claims
• Claim review and follow up related parties when required (claims in, outstanding quotes and reminders etc)
• Follow up on quote approvals when needed
• Follow up subcontractors on quotes required
• Capture meeting minutes and communicate back to team
• Bulk claim review in Prime to ensure accurate capture of details from OAC system (system clean-up)
• Assist the Estimation Manager as required

To be successful in this role you will need:

• Excellent organizational and time-management skills
• Attention to detail, strong communication and interpersonal abilities
• The ability to multitask and prioritize effectively
• Customer focused work ethic
• Computer software skills and proficiency in Microsoft Office
• Some experience in job management software programmes would be preferable
• Experience in either insurance and/or construction would be beneficial, but not required
• A pro-active and team-focused attitude

Benefits:

• Competitive annual salary (based on experience)
• Insurance discount for Home, Contents and Vehicle
• Large variety of career progression
• Large variety of work on a day-to-day basis

Candidates with insurance industry background would be preferable however not essential.

Join AMI HomeHub and become an integral part of a dynamic team dedicated to delivering exceptional customer experiences and a company growing to become New Zealand's best in class. If you have the requisite skills and experience, we invite you to apply and contribute to our commitment to excellence.