Internal Sales Support Manager

5 days ago

Tauranga Central, New Zealand CARTERS Full time NZ$85,000 - NZ$110,000 per year

At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved.

About the role

Trade Sales Manager is an internal sales support manager role, part of the leadership team at CARTERS Tauranga. In this role you will provide critical operational support to the branch manager by overseeing the day to day running of the internal Trade Sales Support team, focusing on delivering exceptional customer service to our trade customers, enhancing branch sales and ensuring efficient branch processes.While overseeing the showroom, you will have 5 direct reports in the Trade Sales team and 2 indirect, customer services reports. You will be expected to:

  • Maintain best practice standards by setting an example and efficiently managing the team to meet objectives, optimize revenue, and ensure strict adherence to health and safety protocols.
  • Lead by example and work alongside the trade support and customer service team to identify suitable products, preparing and loading customer orders, and complete sales documentation accurately for our customers.
  • Guide and nurture the team, fostering inspiration, support, motivation, and advancement opportunities to encourage growth and succession.

About you

We are seeking a trusted leader who can be relied upon to deliver the best possible customer experience and who ideally comes from a trade background. You will have the following skills and qualities:

  • Proven ability to lead effectively, with a primary focus on overseeing and supervising staff responsibilities and performance.
  • You have a natural inclination to grow your team, meet their training needs, and enhance branch profitability.
  • Proficient in utilizing computer systems with a solid grasp of technology.
  • Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.
  • Prior experience in a comparable managerial position would be advantageous.
  • Having a strong grasp of the building industry is highly desirable.

Benefits to Building your Career with Carters

  • Stability and a focus on work life balance, this role offers permanent full-time employment with Sundays off
  • Attractive compensation package
  • 7.5% benefits package designed to bolster your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
  • Company buying privileges across all CARTERS stores.
  • Opportunities for training, growth, and advancement.

Apply now to join the CARTERS team

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).

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