Director, Managed Services JB Hi-Fi NZ
4 days ago
Job Description:
The key functions of this role are to:
- Manage the business relationship with JB Hi-Fi NZ, Building strong relationships with senior stakeholders. Managing expectations and feedback
- Virtual Management/Development/Coaching of an off-site team
- Deliver outcomes that exceed the needs of Senior Stakeholders whilst ensuring Algo is not commercially impacted.
- Ensure consistent analyst processes and service level across accounts.
- Review/Creation/Improvement/Implementation of processes across all categories of the JB Hi-Fi NZ service, ensuring continuous improvement of the service
- Understanding new process requirements and executing process change.
- Holding workshops/coaching sessions with internal JB Hi-Fi Team members
- Virtual training of new Algo resources.
- This role may include managing a department for Inventory Management.
- This role may include coaching for JB Hi-Fi Planning Teams.
- This role may include project management of small projects.
- This is an on-site role based at JB Hi-Fi NZ Support Office in Auckland.
Qualifications Needed:
- Senior Stake Holder Management
- Advanced Microsoft Suite Proficiency
- Leadership/Management (Managing a Virtual Team Experience Preferred)
- Coaching and Mentoring (Virtual Experience Preferred)
- Strong Communicator
- Small Project Management
- Process/Continuous Improvement Mindset
- Customer Service
- Composed Under Pressure
- Time/Task Management
- Personable Attitude
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