Tenacious Sales Support Assistant

3 days ago

Albany, Auckland, New Zealand Gilmours Wholesale Food & Beverage Full time

SALES SUPPORT ASSISTANT

Gilmours North Shore is a locally owned food and beverage
wholesaler supplying to hospitality and related industries throughout
Auckland's North Shore region.

We are seeking a tenacious Sales Support Assistant to join our
growing business As part of an established and successful team, you will be
responsible for providing administrative and operational support to the Sales Team.

This role is essential in ensuring seamless communication between departments, addressing queries from customers and providing prompt solutions.

ACCOUNTABILITIES

  • Serve as the primary point of contact for
    your customer base, handling all queries promptly.
  • Build and maintain strong, long-term
    customer relationships.
  • Complete Out of Stocks to our customers
    first thing in the morning with a resolution and a personal aspect.
  • Communicate Sales Team queries to
    relevant team leaders.
  • Organizing customer Standing orders.
  • Liaise with internal teams (Customer
    Service, Service, Accounts, Buying) to enhance customer experience.
  • Coordinate and manage Salesforce cases,
    ensuring timely resolution.
  • Proactively identify and resolve customer
    issues to ensure satisfaction.
  • Manage price lists for the Sales Team
    along with price queries.
  • Act as the link between customers, sales,
    and service, coordinating updates and addressing issues.
  • Have a close working relationship with
    the in-store Customer Service Team.

Our ideal candidate will bring to the team:

  • A
    "customer comes first" attitude.
  • Strong
    interpersonal and communication skills.
  • Exceptional
    attention to detail, with strong organizational skills and reliability.
  • Computer
    literacy in Excel, Word, PowerPoint (some experience with SAP and
    Salesforce would also be great).
  • Foodservice
    sales experience is beneficial but not essential for the right person.
  • A
    passion for food and commercial food solutions.
  • A Team player.

Perks and Benefits

  • Indulge
    in a 10% employee discount on our wide range of Food & Beverage
    products.
  • Training
    and career development opportunities
  • Free
    on-site parking because you deserve the convenience.
  • Unlock
    access to discounts in 40+ stores.
  • Prioritize
    your well-being with access to a well-being platform.
  • Strong
    store values

If this sounds like the opportunity for you, we'd love to
hear from you Apply online today and take the next step in your career with
us.

Applicants for this position should have NZ residency or
a valid NZ work visa

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