Senior Product Designer

We are committed to promoting a diverse and inclusive workplace - a place where we can each be ourselves and do the best work of our lives. At Tracksuit we consider a unique perspective, diverse experience and a growth mindset to be of greater value than ticking every box on an JD. If you think you have what it takes but don't have the exact experience we've set out, please still get in touch and apply. We'd love to chatAt Tracksuit we provide beautiful, radically affordable, always-on brand tracking which is easy to use compared to traditional methods. We recognise that sounds like a ton of buzzwords for marketers, so what it really means is that we did over 50,000 surveys last month to find out what real humans think and feel about the world's best brands and their competitors. Check us out here: .Are you Tracksuits new Senior Product DesignerWe're looking for a Senior Product Designer to join our Survey team; the team behind the tools and systems that keep Tracksuit's brand tracking engine running at scaleIn this role, you'll design the end-to-end survey experience from the internal tools used to script and deploy surveys, the systems that ensure we're reaching the right people, to the experiences that make completing surveys feel simple and engaging.You'll work closely with product managers, engineers, data scientists, and research specialists to design systems that are deeply connected to data quality, operational scale, and user trust. Whether you're building workflow tools for internal teams or shaping how we collect respondent data across different regions and audiences, your work will sit at the heart of how Tracksuit delivers insights to the world's best brands.As our Senior Product Designer you will be responsible for:Designing internal tools that streamline operations: Lead the design of internal platforms for Survey Operations and Insights teams making it faster and easier to create, edit, and deploy surveys. Champion workflows that maintain the integrity of our survey data, from category setup to question scripting and logic validation. Simplify complex systems into intuitive, reliable interfaces that help teams move with speed and confidenceCrafting excellent respondent experiences: Design accessible and engaging interfaces for survey respondents across devices and demographics. We currently survey close to 100,000 people per month. Use UX best practices and experimentation to improve respondent experience and drive higher completion rates. Consider tone, flow, and microinteractions that encourage thoughtful, high-quality responsesSupporting data quality at scale: Create systems that help us reach the right audiences with the right content. Contribute to tools and workflows that reduce manual errorLeveraging AI and automation thoughtfully: Identify opportunities to integrate AI into our survey workflows. Collaborate with engineers and data scientists to ensure AI-powered features are helpful, explainable, and trustedThat's the role, so who are you?You're an experienced senior designer (5+ years) with a portfolio showing complex internal tools or platform designYou will have experience & a passion for discovery & user research. You love talking to people & learning what their pain points are and how they work. You get a thrill out of asking the right questions in discoveryYou're a systems thinker who loves mapping intricate workflows and making them usable and elegantYou balance scale and craft capable of moving fast while building design with long-term maintainability in mindYou bring structure to ambiguity, able to clarify fuzzy problems, design with constraints, and work cross-functionally with focus and empathyYou're operationally curious, excited to understand how internal teams work and design tools that enhance confidence and efficiencyYou understand why good branding is critical to a business' success and why it's important to track, i.e. why Tracksuit exists)Why join us at Tracksuit?Tracksuit is one of Australasia's fastest-growing startups — and at just under 4 years old, we're already partnering with 1,000+ amazing brands across NZ, AU the US and UK including MyFitnessPal, Steve Madden, Bondi Sands, Athletic Brewing and many more.We're building the common language for brand — and we're doing it with a globally distributed, tight-knit, and ambitious team. We're all about transparency, trust, learning, and building something we're proud of. FYI - We're pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos.Here's a few things we think make Tracksuit a great place to work:⦿Compensation:Competitive market-rate salaries. We've also got a fully transparent compensation framework, so everything's out in the open.⦿Equity:Every Trackstar gets a slice of the pie through our ESOP program.⦿Wellbeing perks:6 weeks paid leave, an annual wellness bonus, and access to top tier EAP services.⦿Parental support:12 weeks paid parental leave for all parents, extra support for IVF, and a phased return to work.⦿L&D budget:$1000 per year to spend on your own learning and development — plus heaps of internal opportunities for growth.⦿Flex where it counts:We're office-first, with stunning hubs in Auckland, NYC, London, and Sydney — and we support flexibility in how you manage your time.But don't take our word for it You'll be joining the:- Mumbrella Marketing Company of the Year 2022HRD Employer of Choice