Sneakers Maker

Store Location: Auckland Westfield

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it's an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSABILITIES

Sales & Client Experience

• Offer a warm welcome to the clients, making everyone feel part of the Global Golden Community.
• Co-create GG products employing a variety of drawing and illustration techniques to guide clients through a youniqueco-creation experience.
• Develop showcase catalogs and sample products for display, showcasing the range of customization options available
• Offer clients a highly personalized, enjoyable, and memorable Co-Creation experience and maintain the brand's values and storytelling throughout  their journey in the store.
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store's operations
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Brand & Product

• Passionately convey the brand's vision and heritage to clients, representing its values authentically
• Infuse GG brand identity to co-create GG items consistently and in a respectful way
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards.

Operations & Compliance

• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)

Job Requirements:

• Has the hand-drawing, sketching, painting skill
• Fluency in English. Additional language knowledge will be considered as plus, reflecting our commitment to a diverse and inclusive workforce
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as an advantage
• Strong communication skills, with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions.
• A team player who values collaboration and can work towards common goals.
• Effective time management, prioritizing tasks efficiently.
• Flexibility to adapt to the evolving needs of the business and our customers.