Parts Advisor

​Are you a proactive problem-solver with a passion for machinery and equipment? Step into a fast-paced role where your technical know-how and customer service skills keep the industry moving. As our Parts Correspondent, you'll be the go-to expert for sourcing, advising, and delivering the right parts—when they're needed. If you thrive in a hands-on environment, love helping customers succeed, and enjoy being at the heart of operations, this is your chance to shine.

Who are we?TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as the market leader for sales and service of construction equipment. We service our highly valued customers in the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Lubricants, Fuchs, Kohler Generators, Perkins Engines and Allison Transmissions and more. We are committed to combining world-class experience with local know-how. With our "we are in it together" mindset, we deliver for the customer every time.

What's in it for you?Get paid weekly, onsite parking, life insurance, discounted medical insurance, discounts on retail products.

We are a fun and supportive team that continuously look for ways to help you grow and further develop. Work towards a NZQA level 3 Automotive Parts and Accessories Certificate.

The role:

You will be providing the highest level of service to our customers in Auckland, therefore we will be looking for those with experience in customer service. You will be reporting to a local Parts Manager so support and training will be provided, however previous exposure to mechanical parts or technical products would be an advantage.

Responsibilities include:

• Providing face-to-face, over the phone and email support and advice to our customers to ensure they receive the right product and service information to meet their requirements
• Interpret & process incoming purchase orders for efficient dispatch
• Coordinate the dispatch of customer orders within an acceptable time frame, ensuring all documentation requirements are met
• Quote enquiries, monitor sales orders daily
• Provie full and comprehensive parts support our internal service department/team of Field Service Technicians
• Inform internal and external customers of their orders progress, maintaining a high standard of customer service at all times
• Work with our Supply Chain team to ensure accurate forecasting and deliveries

You will ideally have:

• Previous experience in a parts department environment
• High levels of accuracy and be detail orientated
• A proven understanding of the importance of great customer service
• Be a computer savvy individual who is confident to learn and use multiple systems
• Displays a positive and enthusiastic attitude
• Able to work without direct supervision

If you're keen to bring your sense of humour, as well as doing your bit as a valued team member, then we can't wait to see your application by hitting APPLY NOW.