Service Manager

Help shape the future of education in New Zealand

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mo tenei turanga

• Service Manager position based within the Mt Eden office
• Central / East Auckland Region
• Permanent, full-time position

The Service Manager, Te Kahu Toi, Intensive Wraparound Services (IWS) will be responsible for managing a team of multi-disciplinary in the development, co-ordination and provision of efficient, effective and equitable delivery of services in accordance with the goals, objectives and policies of the Ministry and the principles of the Te Kahu Toi, Intensive Wraparound Service.

Service Managers work collaboratively with the community (e.g. education providers, Iwi) to understand and address learning support needs at a universal, targeted and individual level.

Salary range: $120,193 to $129,642 per annum + 3% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About you | Mohou ake

We are looking for someone that has a proven ability to Lead, Coach and support a team of people to achieve quality based outcomes for children and young people with complex needs across a range of contexts, this includes working with their family and community.

You must be able to make fit-for-purpose decisions that are solution-focussed, show curiosity, flexibility and open in analysing and integrating ideas and information from differing perspectives.

Be resilient; show composure, grit and a sense of perspective when the going gets tough; to help others maintain optimism and focus.

The successful applicant will be able to demonstrate the following:

• The ability to lead a multi-disciplinary team of professionals, and manage workload and resource issues
• The ability to work collaboratively within the context of the IWS model and Learning Support Delivery Model to achieve positive outcomes that draw on the combined resources and expertise of the sector, services, and wider community
• The ability to strengthen sector responses to neurodiversity and a wide range of learning support needs
• The ability to facilitate the effective use of tools, approaches and people resources
• Develop strong connections and networks across the Ministry, local education providers, iwi, communities and whanau to achieve educational priorities for the region
• Broker support from across the Ministry and other agencies to deliver joined up work programmes tailored to local needs
• Experience at influencing and leading innovation, people, programmes, and change
• Ability to assess needs, risks, and performance issues and address gaps proactively
• Ability to follow through and finish complex or sensitive tasks and issues
• Reporting and assessing skills
• Ability to use and interpret data including the ability to use information to influence decisions
• Proven ability to communicate professionally and effectively in both written and oral English
• A big picture view and ability to think strategically

You will also offer:

• An understanding of the Treaty of Waitangi and its implications for the work of the Ministry of Education especially in matters relating to Maori development and the partnership values that flow from the Treaty
• A relevant tertiary qualification
• Current full driver's license
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Matau ropu ake

Our teams work closely with the Early Childhood and Schooling sectors, providers, and communities to provide support, expertise and resources to help children and young people reach their full potential.

Te Kahu Toi, The Intensive Wraparound Service is a service that provides comprehensive, evidence-based interventions to support children/young people with challenging behaviour, socio-emotional difficulties and complex learning needs across a range of contexts. The team works collaboratively with children/young people, parents/caregivers and family/whanau, schools, agencies and local communities to develop and implement comprehensive ecological wraparound plans.

The priority for these plans is for the child/young person to achieve success at home, school and in their local community. For information about the Intensive Wraparound Service please refer to

Are you ready to make a difference? | Kua rite koe mo tenei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact

Applications close Midnight - Friday, 12 December 2025

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.