Keyholder 3IC

location

Auckland, Auckland, New Zealand

category

In-Store

Type

Full-time

Posted: Oct 28th 2025

Company Description

Ko wai mātou – Who we are

At Warehouse Stationery, we're excited about the future as we continue to empower Kiwis and businesses with the tools they need to thrive - whether for work, study, creativity, or connection.

We're dedicated to delivering exceptional value and vibrant service, ensuring our customers always leave with their mission achieved

Job Description

We are seeking a highly motivated and experienced TEMPLATE WS Keyholder 3IC to join our team in Auckland, New Zealand. As the third in command, you will play a crucial role in supporting the store management team, ensuring smooth daily operations, and delivering exceptional customer service.

• Assist in managing daily store operations, including opening and closing procedures
• Supervise and mentor sales associates, providing guidance and support as needed
• Ensure excellent customer service standards are maintained throughout the store
• Manage cash handling procedures and maintain accurate financial records
• Oversee visual merchandising and store presentation to maximise sales
• Assist with inventory management, including stock counts and replenishment
• Support loss prevention efforts and maintain store security protocols
• Act as a key point of contact for customers and resolve any issues or complaints
• Collaborate with store management to achieve sales targets and KPIs
• Participate in staff training and development initiatives

Qualifications

• Proven experience in retail, preferably in a supervisory or leadership role
• Strong leadership skills with the ability to motivate and guide a team
• Excellent customer service skills and a passion for delivering exceptional experiences
• Proficiency in operating retail POS systems and cash handling procedures
• Solid understanding of visual merchandising techniques and inventory management
• Ability to work flexibly, including evenings, weekends, and holidays as required
• Strong problem-solving skills and the ability to make decisions under pressure
• Excellent communication and interpersonal skills
• Knowledge of retail operations, best practices, and loss prevention techniques
• Retail-related qualifications or certifications are advantageous but not essential

Additional Information

Tā mātou tāpaetanga – What we offer

• Career Growth – Whether you're looking to build your skills or take on new challenges, we offer a range of career progression opportunities to help you grow

• Employee Benefits – From generous discounts across our wide range of products to exciting leave options like volunteer days and birthday leave, we offer plenty of perks to ensure you feel valued.

• A Supportive Environment – Our culture is all about collaboration, support, and mutual respect. You'll find a team that is passionate about making each workday as inspiring as it is rewarding.