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Sr. Associate, Post-sales-nzl

3 weeks ago

Auckland City, New Zealand Ingram Micro Full time

**Description**

**A future to be sure of.**

As a global leader in technology, working in partnership with thousands of experts, you will be part of the respected Ingram Micro international team delivering cutting-edge solutions worldwide.

We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors. Why not join our #unstoppable team as #learningneverstops at Ingram Micro We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming. WE want to fulfil your career goals and enable YOU to achieve more.

Based on Auckland’s North Shore and reporting to the Order Management Manager, you will focus on ensuring the database of active orders is accurate and up to date and be a key point of contact for customer, reseller, and end users. Utilising your customer service experience, keen eye for detail and numerical ability, you will meet key business objectives and outcomes.

**About the role**:

- Responsible for accurate and complete complex Order Processing
- Develop process and vendor knowledge across various brands
- ETA Management
- Billing Management for direct shipped orders
- Liaising with internal and external customers

**About You**:

- An exceptional customer service approach
- Some level of SAP experience is desirable
- Ability to converse and build rapport with all levels of customers
- A proficient ability to communicate in all forms
- Impeccable attention to detail
- Exceptional problem-solving ability
- Computer Skills and experience using Excel, Word, and Outlook
- A willingness to learn and a desire to advance your IT knowledge

**We are Ingram Micro**:
It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

Let’s shape tomorrow.