High-end Customer Service

6 days ago

Auckland City, New Zealand Red Badge Security Full time

**Working on a Permanent Full-time basis at Westfield Newmarket, Red Badge Group are looking for highly motivated, committed & well-presented individuals who can bring their outstanding customer service & people skills to our team**

**Our people must be able to show clear communication & listening skills, have ambition to take onboard new responsibilities, and be committed to providing a safe environment for our clients and customers.**

**About Us**:
Red Badge Group is New Zealand’s leading independent provider of security and crowd management services across key facilities. We are on a journey of growth, and as we continue to grow we have multiple opportunities for individuals looking to use their previous security experience to develop and grow their career in security

**What’s on Offer**:

- Flexible working hours and competitive weekly pay
- Opportunities for career progression with individual training and development
- Role variety - multiple work opportunities and experience
- Work in a professional & high-level team / environment
- 24/7 Support from the office and management team

**About the Role**:

- Provide outstanding customer service and excellent public relations to all customers and retailers.
- Observing, deterring, and detecting crime.
- Using specialist technology to assist with reporting.
- Patrolling the mall to monitor entrances & exits, and high-risk areas.
- Maintain situational awareness at all times.
- Respond to emergencies (e.g Fire evacuations, medical etc.)
- Display a high level of professionalism at all times.

**About you**:

- You’ll have proven experience in a customer facing role such as hospitality or retail; and ideally bring specific security experience (or experience in a related field).
- Valid Green COA Security License is desirable; however Red Badge can support you in obtaining one if you are 18 years old or over, have a clean criminal record & eligible to work in NZ.
- Excellent interpersonal and communication skills, with the ability to interact with a diverse range of individuals in a positive and professional manner
- Strong observational skills and attention to detail
- Ability to remain calm and composed in high-pressure situations and make quick decisions when needed
- Able to take directives from Site Supervisors, Managers & clients; and work well in team environments
- Possess a strong, professional work ethic and desire to take responsibility.
- Must be reliable, confident & honest at all times
- Physical fitness and the ability to stand and walk for extended periods
- Availability to work flexible hours, including at least 1 weekend day.

Applicants for this position should have NZ residency or a valid NZ work visa.
- we would love to hear from you

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