Quality Coordinator

Permanent Part-time (0.8 FTE)
Mō Tātou - About Us
Situated in the sunny eastern coast of New Zealand's North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities.
Te Whatu Ora - Health New Zealand, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne. Te Whatu Ora Hauora a Toi Bay of Plenty is one of the Bay of Plenty's largest employers with over 4000 staff.
He Kōrero mō te tūranga - About the Role
Te Whatu Ora Hauora a Toi Bay of Plenty is currently seeking a Quality Coordinator to join their team based at Whakatane Hospital. This is an exciting position where you will be working as part of the district's Health Quality & Safety Service (HQSS).
Our Quality Coordinators work with all our departments and services on their health quality and patient safety activities. This includes, but is not limited to, facilitating, and assisting with incident investigations, resolution of complaints, advising on improvement projects, and playing an active part in governance committees. This role focuses on community services and working with GP liaison services.

**Other responsibilities will include**:
Ensuring equity, in particular for Tangata Whenua, is at the forefront of quality, in a manner which integrates iwi understandings and aspirations.
Reporting into and supporting the Quality Systems Manager, HQSS to develop and implement an effective and equitable health quality and patient system for better health outcomes and patient experience.
Recognising individual responsibility for workplace Health and Safety under the Health and Safety at Work Act 2015.
Establishing effective working relationships with a number of key stakeholders.
He Korero mōu - About You
- Your skills will include the following:

- courage and willingness to speak up and challenge status quo in a professional manner
- ability to operate within, exude, and embrace our CARE values
- proven expertise in empowering individuals and teams to flourish
- ability to see possibilities, potential, and tangible opportunities to create an outstanding, integrated healthcare system
- ability to exude passion about the wellbeing of our people and our patients.
- Knowledge in Quality Improvement and/or Project Management
- Competent in integrating Te Tiriti o Waitangi and Māori health models and frameworks into practice
- Ability to work with communities to understand the way in which services should develop to meet their health needs and be able to translate this to changes in models of care
- High levels of emotional intelligence, communication, and interpersonal skills as well as an ability to bring people together towards common goals
- Strong leadership, coaching, training, and development skills

Ko o tatou painga - Our Benefits
- In-House career development
- Competitive remuneration
- Flexible working practices (e.g. we support work life balance and flexible work arrangements whenever possible)
- Highly rewarding role and opportunity to make a difference
- Subsidised onsite hospital gym membership
- Free onsite staff parking
- Discounts (with local businesses)

Ngā uarātanga ō ā mātou mahi - Our Values
At Te Whatu Ora Hauora a Toi Bay of Plenty we recruit for our Manaakitanga CARE values. Why do we do this? Because values-based teams deliver better care.
Our manaakitanga CARE values (Compassion, All-one-team, Responsive and Excellence) support each of us to make a difference every day in the things we do and say. Therefore, it's important that when recruiting, we recruit new colleagues who live by our CARE values.
Me pēhea te tuku tono - How to Apply
Te Whatu Ora Hauora a Toi Bay of Plenty are committed to improving Māori health outcomes and achieving health equity for Māori through Te Tiriti o Waitangi obligations. It is essential you demonstrate an awareness of Māori indigenous rights and current issues in relation to health and health equity.