Subject Matter Expert/training Advisor

**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**About the role**:
The Training Advisor/ Subject Matter Expert covers all training and process documentation requirements for the operational teams including Sales Operations, Finance Operations, Accounts Receivables, Collections and Hardware Recovery.

As part of the role, you will interact with internal departments, our banking partners and customers to develop training content and process documentation and deliver training sessions to staff within the operational teams. You will be responsible for the articles and content within the knowledge management system.

The Training Advisor/Subject Matter Expert role also provides support to the Team Leader Sales Support in day-to-day management of the team.

You will be responsible for all escalations and well as process enhancement across all departments.

You will ensure you are the expert across all departments having an Indepth knowledge of each department to ensure you can provide training, feedback, assistance and support.

**What you'll be required to do**:
**Training**:

- Provide full training for new team and existing staff members
- Provide training in process changes for existing team members
- Provide cross training between the teams
- Maintain process and training documentation to ensure it is valid and up to date

**Process Enhancements**:

- Represent Customer Support teams at SME forums
- Work closely with other teams to ensure process changes don't adversely affect downstream processes
- Consider and respond to any process changes brought in by other teams that will affect the Customer Support teams
- Work with the Customer Support teams to review and improve team processes
- Consistently review existing processes to see how improvements can be made, through either Jupiter changes or process changes
- Perform user acceptance testing (UAT) for Jupiter changes that affect the Customer Support teams
- Be proactive in looking for new and efficient ideas to be implemented across all teams

**People Coaching**:

- Be available for queries from the team regarding processes they are unsure of
- Review Reworks to help the team with any weak spots they have
- When the team have ideas for process improvements, help them refine them to effect the best changes
- Coach and assist staff in all departments to ensure improvements to all staff in areas needed.

**You'll bring the following to be successful in this role**

We are looking for someone with exceptional training and coaching skills, who will be expert in each department: Hardware Recovery, Credit Control, Accounts Receivable and Sales and Finance Operation that can multitask, respond to a variety of priorities, and can develop and implement process improvements. You will also enjoy working in a fast-paced environment in a friendly team environment. You will have the ability to be agile and move between departments on a daily basis. You will also be proactive and be able to be self-managed and work towards each teams' goals alongside the Team Leader and Manager.

**What you'll need to be successful**
- Positive, can-do, will-do attitude
- View a problem as a challenge to be solved not an annoyance
- Cope with shifting priorities and deadlines
- Happy to work both independently and as part of a team
- Follow set rules and procedures where required
- Proven history in training and people coaching
- Use initiative, make sound judgements and deliver with confidence
- Be a great communicator in both person and in written form
- Work with data in Microsoft Excel, Outlook, Office and Word competently
- Be reliable and dependable with a great eye for detail
- Ensure you have exceptional time management skills

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applican