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Checkout Supervisor

3 weeks ago

Hawke's Bay County, New Zealand Foodstuffs North Island Full time

Tamatea PAK'nSAVE is currently looking for a multi-tasking, customer focused Checkout Supervisor for a busy, front line role Show us what you've got

**About the Role**

This position involves supervising a large team in a very busy Checkout Department. You will be responsible for delivering an outstanding customer experience, which in turn will provide positive results for our business.

The primary role of the Checkout Floor Supervisor to supervise checkout staff on a day-to-day basis. You’ll assist the Checkout Manager to ensure a smooth front-line operation in the afternoons and evenings. While this role is floor based you will be needed to assist with checkout operations, lotto sales and self checkout monitoring.

**We have a full-time permanent positions working 32 hours per week on the following roster**:
**Mondays: 10:45am - 7:15pm**
**Tuesdays 10:30am - 7:30pm**
**Fridays 11:30am - 8pm**
**Saturdays 11:30am - 8pm**

**Key responsibilities include**:

- Ensuring all legal obligations are met with regard to the sale of age-restricted products.
- Keeping on top of customer flow and ensuring appropriate numbers of checkouts are open at all times.
- Ensuring speedy resolution of price enquiry and other queries through effective liaison with all departments. Ensuring appropriate escalation of price scanning errors and returning customer complaint forms to the appropriate department.
- Monitoring impulse bars and fridges and ensuring stock is correctly ticketed and priced. Monitoring stationery / bag levels to ensure sufficient levels are maintained.
- Ensuring the checkout area is kept clean and tidy and all trolleys, baskets and credits are cleared away regularly to avoid clutter or potential hazards being created.
- Assisting customers with the processing of their transactions in the self-scan area where required.

**About You**

We are looking for someone who has commitment and a positive attitude with loads of enthusiasm We proudly serve 30,000 people per week through the checkouts, so this is a busy role

Ideally, you will have been a successful supervisor or team leader in a retail environment before.
- At all times, consider the customer and making things right by them.
- Ability to multi task and stay focused
- You’ll be physically able, and reliability is key
- Ability to pass a pre-employment drug and alcohol test
- Hold a liquor license or have the ability to obtain one
- Customer focused and be passionate
- Rights to work in New Zealand

**About PAK’nSAVE & Foodstuffs**

PAK’nSAVE Tamatea is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 230 people and serve over 30,000 people a week and help to support our local community. We are proud to provide customers a fresh as, sweet as and cheap as experience in our store