Community Support Worker

1 day ago

Wellington City, New Zealand The Pact Group Full time

**Posted**:
19/11/2025
- **Closing Date**:
03/12/2025
- **Job Type**:
Permanent - Full Time
- **Location**:
Wellington
- **Job Category**:
Community Services and Development
- **About Us**
- Pact is a major provider of community, vocational and residential based intellectual disability, mental health and addictions services across Southland, Otago, West Coast, Upper South Island and the Lower North Island. Our team of passionate staff journey alongside individuals to support them in setting and achieving their goals.
- We offer a supportive residential service for young people aged 10 to 17.
- Many are moving from more secure settings and benefit from structured, compassionate guidance as they begin to heal and learn new ways of managing their emotions.
- Our approach is grounded in relationships and non-punitive care, helping young people build trust, strengthen emotional skills, and reconnect safely with the world around them.- Job Description
- **Pact is looking for full time Community Support Workers for our youth service in the Porirua and Kapiti area.**- **The Role**- We are looking for Specialist Youth Support Workers who bring confidence, creativity, and calm presence — people who can offer stability and emotional safety to young people facing significant challenges.
- This is not a typical support role. It’s an opportunity to stand alongside young people as they begin to heal, rediscover hope, and build new pathways forward. You’ll be part of a dedicated team providing 24/7 therapeutic care, working closely with professionals to nurture trust and secure attachments.
- If you feel drawn to make a real difference in the lives of young people — to be part of their journey toward resilience and belonging — this role is for you.
- Key Responsibilities- Provide consistent, compassionate, and structured care to young people in a residential setting-
- Model emotional regulation and co-regulation in moments of crisis-
- Implement individualised behaviour and care plans focused on trauma recovery and attachment repair-
- Use creative, active engagement (sport, art, outdoor activity) to build rapport and regulate energy-
- Respond to high-stress situations with calmness and clarity — never reactive, always reflective-
- Work collaboratively with clinical teams, Oranga Tamariki, and other agencies-
- Maintain strong professional boundaries and contribute to a safe, positive team culture- Desired Skills and Experience
- **Key Attributes**- Emotionally resilient, reflective, and patient-
- Able to stay calm under pressure and de-escalate challenging behaviour-
- Thinks outside the box and uses initiative in dynamic situations-
- Understands trauma and attachment theory in practice-
- Maintains strong professional boundaries without the use of physical restraints-
- Non-judgmental, inclusive, and culturally competent-
- Fun, energetic, and active — able to engage young people through play, sport, and movement-
- Can manage racial or homophobic slurs without reacting personally, while modelling respect and boundaries-
- **Qualifications & Experience**- Experience working with at-risk youth, preferably in a residential, clinical, or high-needs care environment-
- Understanding of trauma-informed care, attachment theory, and behaviour support-
- Relevant qualification (e.g., Youth Work, Social Services, or related field) preferred-
- Full NZ driver’s licence and the ability to work rostered shifts (including weekends and overnights)- **Must be available for an in-person interview.

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