Auto Centre Manager

This is an opportunity for a solid leader to come drive the growth and development of the Auto Centre business through a positive customer experience. You will ensure that our employees deliver a premier Auto Centre, NZTA product and Vehicle Inspection service.

**What You'll Be Doing | Mō te Tūranga**

**Strategic**
- Implement and adhere to the National Mobility division strategic plan and operational requirements including; profit targets, market share and service delivery standards.
- Implement continuous improvement and quality standards in all business activities to meet AA and NZTA requirements.
- Participate as a member of the Motoring Services management team in identifying strategies which enable the Christchurch Airport Auto Centre to achieve the business goals and provide growth of AA products and services.

**Reporting**
- Monitor and report weekly and monthly on financial, service and operational performance, including relevant information regarding local market environment and trends.
- Ensure internal audit checks are carried out to appropriate requirements.

**Budgetary Management**
- Manage the financial performance of the Christchurch Airport Auto Centre within agreed budgets and ensure that the site is managed in accordance with financial expectations. Review site for productivity and cost effectiveness in areas such as processes, staffing, equipment and other resources.

**Expertise and Advisory**
- Fully investigate all complaints (employee & customer) received including researching the complaint, discussing it with relevant stakeholders/and staff ensuring a conclusion is reached within prescribed timeframe which is acceptable to all parties.
- Provide technical advice on vehicle components including complete verbal and written reports.

**People Management & Performance**
- Provide positive leadership and create a team based environment ensuring that the Christchurch Airport Auto Centre and employees become an integral part of the Auto Centre model.
- Recruit staff with the competencies to meet the business needs of the site. Assess the training and development needs of employees and ensure the delivery of any necessary training including coaching.
- Regularly promote and introduce continuous improvement in service delivery, operating processes and performance.
- Provide leadership and direction to foster a culture of clear accountability, continuous improvement, effective decision making and communication amongst staff.

**About You | Mōu**
- Hold an Automotive trade qualification
- Five years' plus experience in a workshop management role
- Experience working in a b2b environment
- Experience managing staff, customers and business clients
- Proven experience in driving a strong quality customer service culture
- Automotive repair and vehicle inspection experience
- Proven track record in leading an effective operational environment

**What We Offer | Ngā āhuatanga kei a mātou**
- Competitive salary package (company car + bonus)
- Mobile phone and laptop
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Worklife balance
- Discounted insurance

**Working with the AA | Me mahi tahi tatou ki AA**

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.