Seasonal Customer Service Representative

5 days ago

Auckland City, New Zealand Scentre Group Full time

**Job no**: 498535
**Work type**: Casual
**Location**: Auckland
**Categories**: Customer Service

It’s your time to shine this festive season Join our team and help create unforgettable moments through exceptional service and festive experiences. Across our 42 Westfield destinations in Australia and New Zealand, our team play a part in bringing Christmas to life.

**_ Your Opportunity_**

Like Santa’s little helpers, our team adds magic to the shopping experience by creating joyful, memorable moments — from warm greetings and navigation support to gifting solutions, car park assistance, Santa visits, and surprise-and-delight experiences.

Our services team includes customer service and gift wrapping - focused on delivering 5-star experiences during the festive season. It’s your time to shine by bringing Christmas cheer and making every customer moment feel truly magical.

**Some of your festive duties as a**customer service team member** will include**:
**_ _**Delivering exceptional service to customers and retailers
- Promoting and selling Westfield Gift Cards and other services, offering convenient solutions to enhance the customer experience
- Welcoming guests at the customer service desk, engaging with them to understand their needs, providing directions, and offering helpful alternatives where needed
- Supporting the marketing team with festive events and surprise-and-delight moments

**So, what sets our team members apart?**

You will:

- Always be ready to go the extra mile for our customers and retailers, enhancing their experience
- Feel confident assisting customers in a busy retail setting
- Be available for shifts from November to January, including late nights, weekends, and public holidays (full availability in November and December is ideal)

This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations. We have **two casual vacancies** for Westfield Albany. The position runs from November 2025 to January 2026, with shifts based on scheduling needs.

**About Us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.

Discover more about what it’s like to work with us here
- If you progress through to the next stage of the process, you’ll have the option to complete either a video or a phone interview.
- The next stage of our selection process includes an invitation to attend an interview.
- **Applications close: 15 September 2025 (unless filled prior).**

**Advertised**: 10 Sep 2025 New Zealand Standard Time
**Applications close**: 15 Sep 2025 New Zealand Standard Time

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**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

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