Service Technician

Repair, maintain, and troubleshoot endoscopic equipment, ensuring quality and safety standards in a fast-paced medical environment

Are you a skilled technician with a strong mechanical and electrical aptitude? Join Olympus NZ as a Service Technician and play a crucial role in maintaining and repairing cutting-edge medical equipment.

**About the Role**

Reporting to the **Service Supervisor NZ**, you will be responsible for:

- Performing routine maintenance, troubleshooting, and repairs on endoscopic equipment
- Ensuring all endoscopes and related instruments function properly and meet safety and quality standards
- Working independently to deliver high-quality service within business turnaround targets

**Key Accountabilities**
- Inspect, repair, and calibrate endoscopic equipment, including rigid, flexible, ultrasound, and fiberscopes
- Perform preventive maintenance to meet manufacturer specifications
- Diagnose issues related to video output, image quality, and mechanical function
- Test repaired equipment for compliance with safety regulations and manufacturer specifications
- Maintain detailed repair logs, tracking issues, repairs, parts used, and test results
- Manage inventory of supplies needed for repairs
- Adhere to infection control and sterile handling procedures
- Stay updated with service bulletins and modification notices for repair efficiencies and product changes
- Work within business objectives for turnaround time, quality assurance, and repair efficiency
- Utilize SAP for service management and reporting
- Maintain tools and the work environment according to 5S principles
- Follow Olympus Australia's quality system and core culture values
- Proactively report and support OHS safety measures
- Contribute to process improvements in the service department
- Participate in ongoing professional development

**About Olympus**:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

**Why work at Olympus?**

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values _of _**_Patient Focus, Integrity, Innovation, Impact, _**and**_ Empathy_** form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

- Competitive salary $70,000 - $80,000 + Kiwi saver (depending on experience)
- Learning on demand
- Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
- Reward and Recognition Program ‘Shining Stars’
- Dress for your day
- Social events (Strategy forums, Annual Awards, and Christmas parties)

**What we are looking for**:

- Technical certification or an associate degree in electronics, mechanical engineering, or a related field (preferred)
- Experience in endoscope repair or medical device repair (preferred)
- Strong understanding of medical equipment troubleshooting and maintenance
- Ability to read and interpret service manuals
- Proficiency in using repair tools and diagnostic equipment (digital multimeter, torque drivers, oscilloscope, microscopes)
- Soldering experience (minimum 32 gauge or higher)
- Mechanical assembly and electrical repair experience
- Excellent problem-solving skills and a keen eye for detail
- Ability to work independently and as part of a team
- Knowledge of safety protocols and infection control procedures
- Strong communication skills, able to explain technical issues to non-technical personnel