Casino Hospitality

Keen to leverage your Food & Beverage management experience? Our F&B team at SkyCity Hamilton are looking for a FOH Manager to oversee our Functions and Casino Hospitality departments.

**E pā ana ki a SkyCity Kirikiriroa | About SkyCity Hamilton**

SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here

**Mō te Tūranga | About the role**:
Reporting to the Head of Hospitality, you'll be our go-to person when it comes to leading and managing the Casino food and beverage business outlets and the front of house Functions team, building a strong culture of excellence in service, products and customer experience.

Some Key Accountabilities and Outputs will include:

- People leadership including recruitment and onboarding, effective feedback, coaching and development.
- Execution and delivery of conferences and events to customer specification
- Training and development: ensuring staff are fully trained and empowered to perform at their best
- Budget planning and monitoring
- Customer satisfaction: Ensuring delivery of outstanding customer service experience
- Co-ordinate and communicate cross-functional business requirements (eg, marketing promotions within outlets)

This is a full-time opportunity working 40 hours/week, some work outside of standard office hours will be required.

**Mōu | About you**:
You'll be driven to ensure the efficient and effective use of resources, providing direction, training and development, with the goal of guaranteeing our service offering is the best it can be. This role will require shifts within the F&B outlets and during functions, and some weekend and night coverage will be expected as part of the position - you'll be happy to lead from the front, working alongside your team.

You'll bring:

- Excellent people skills, with the ability to problem solve whilst maintaining a strong customer
- centric focus
- A minimum of 5 years' experience in F&B with at least 3 years' experience at a management level
- Proven experience in the recruitment, onboarding, management and training of staff
- Demonstrated experience in financial management, including budgeting cost control and P&Ls
- Cultural awareness obtained through leading or being part of a multi-national team
- A current General Managers Certificate

It would also be handy if you had experience in a multi-outlet environment and some strong industry networks, particularly within the local area.

**Ngā painga | Benefits**

Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment. And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, subsidised health insurance, free or heavily discounted car parking, and much more

**For a confidential discussion or further information, please contact Head of Hospitality Mark Wylie on 021774779.**

**_ PLEASE NOTE - IN ORDER TO BE CONSIDERED FOR THESE ROLES, YOU MUST BE CURRENTLY RESIDING IN NEW ZEALAND WITH LEGAL WORKING RIGHTS_**

**At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.**

**SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.