Customer Specialist

**ASB Advice Centres (Branch Banking)**

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

**Te tūranga | The role**:
We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Queensgate, Lowerhutt.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings, and you will help support and educate our customers on the various banking solutions and options available to them.

**This is a full-time position working 40 hours a week, on a flexible roster, Monday to Sunday.**

You will be busy serving customers each day via a number of channels, while also maintaining the branch operations.

**Ō pūkenga | About you**:
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

**What's in it for you**:
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

- A competitive market salary
- A broad range of exclusive Staff Banking Benefits
- Health, Life and Income Protection Insurance
- Strong professional development opportunities
- Joining a dynamic and diverse team

**Me pēhea te tono | How to apply?**

**Job details**:

- Reference #
- 161993
- Posted on
- 30 Sep 2025
- Location(s)
- Queensgate
- Expertise
- Customer Service Officer
- Work type(s)
- Full Time

Application closes on 07 Oct 2025 23:59