Service Desk Agent

2 days ago

Auckland City, New Zealand Teletrac Navman Full time

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing your skills.

**WHAT YOU WILL DO**

Your responsibilities as Service Desk Agent will include:

- Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools.
- Addresses and resolves issues and requests; documents all incidents and requests; engages the Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge.
- Answer and handle an average of 20 customer calls per day.
- Update and manage queue to comply with the Advanced Technical Support team, take ownership of created cases and conduct close follow-up until resolution.
- When necessary, escalate complex trouble cases to the Advanced Technical Support team.
- Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact.
- Provides after-hours on-call support as needed.

We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the autonomy, accountability, and visibility to do just that.

To be successful in this role, you will be equipped with:

- Strong customer service, and problem-solving skills.
- Strong PC troubleshooting skills: familiarity with Microsoft Office (Word, Excel and Outlook)
- Excellent communication skills, both verbal and written.
- Ability to plan, organize, prioritize and resolve problems promptly.
- Highly motivated individual.
- Ability to effectively multi-task in a fast-paced environment.
- Strong analytical skills are required to diagnose, troubleshoot, and resolve issues.
- Wireless, GPS, and Fleet industry knowledge is a plus.
- A minimum of 2 years prior help desk experience is a plus.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

  • Ms Service Desk Agent

    4 days ago

    Auckland City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. The Managed Services Service...

  • Service Desk Agent Anz

    1 week ago

    Auckland City, New Zealand Teletrac Navman Full time

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. Our Service Desk in Rosedale, Auckland is looking for a Service Desk Agent to join their team. Whether you come from a customer service background, or if you have prior...

  • Service Desk Manager

    2 weeks ago

    Auckland City, New Zealand Goodman Fielder Full time

    Join A leading FMCG Company in a period of Growth - Lead a small team focussed on delivering exceptional customer service - Bring your 2 + Years experience within Service Desk Management role At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put...

  • Remote Travel Agent

    5 days ago

    Auckland City, New Zealand Agent 24, Inc. Full time

    **Travel is back and we’re looking to grow our team! Corporate Travel and Ticketing agents needed.** Travel Helpline (a NZ company) is a 24x7 after-hours travel service provider looking to add more agents to our Corporate Travel and Ticketing teams. We currently have a remote team of agents located in Auckland, Taupo, Hamilton, Dunedin, Hastings and...

  • Ms Service Desk Agent

    5 days ago

    Wellington City, New Zealand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Airport Services Agent

    2 weeks ago

    Auckland City, New Zealand Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Auckland, New Zealand. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Airport Services Agent

    2 weeks ago

    Auckland City, New Zealand Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Auckland, New Zealand. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Airport Services Agent

    5 days ago

    Auckland City, New Zealand Qatar Airways Full time

    About the role We are currently recruiting for Airport Services Agent in Auckland. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety...

  • Senior Team Lead: Ms Service Desk

    20 hours ago

    Wellington City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Front Desk/express Agent

    20 hours ago

    Auckland City, New Zealand voco Holiday Inn Express Auckland City Centre Full time

    **Description**: As a dual brand location, you can expect to adapt between the laid-back, unstuffy lifestyle upscale voco experience, and the no-frills, select service Holiday Inn Express mid-scale accommodation and F&B offering. Our Guests are different, our offer is different, but our guests are still at the centre of all we do, and the way we present our...