Senior Support Analyst

5 days ago

Auckland City, New Zealand MYOB Full time

**We are MYOB**
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing, and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better

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Ngā Whanonga Pono ā MYOB - MYOB Values: *
Ngā Kiritaki - Te Mana Hautū / Customers - Drive Our World
Auahatanga - Tirohanga Manawa Reka / Innovate - Purposeful Curiosity
Whakangāwari - Kia ngāwari te Haere / Simplify - Make It Easy
Te Wana, te Ihi - Kia Ngākaunui ki tō Mahi / Passion - Love Your Work
Mahi Tahi - Ngā Whakatau Hihiko / Collaborate - Inspired Decisions
Aweawetia - He Hua tā te Otinga / Impact - Results Matter

You’ll be part of a team responsible for selling and supporting our highly regarded online business solutions. We’re the heart and soul of MYOB, and we’re sharply focused on helping 1.2 million businesses thrive.

*
Ngā āheinga ā tīma - The opportunity & our Team: *
This is a permanent position. Are you proactive and love a challenge? Do you enjoy problem-solving and providing excellent customer service? Join our call center team and provide timely, efficient, and accurate support for our Exo Payroll businesses. The heart and soul of MYOB and passionate about helping over 1.2 million businesses thrive.

*
Mō te tūnga - About the role: *

*
Mō te tūnga -- What you will bring to the role: *
- Senior Payroll experience with Australian payroll legislation knowledge
- Excellent customer service skills
- Customers drive our world; they should drive yours too
- Great problem-solving skills
- Proficiency and experience in phone-based customer service role
- A passion for Technology
- Proven success in achieving personal targets and team collaborated targets
**He korero matua mōhio - What else you need to know**:

- Embedded great flexible working environment, Flexperience We want you to do your best work in a way that suits you and your life, and we’ll support you from flexibility to your WFH set up
- Collaborative culture that has customer at the centre of everything
- Supportive parental leave policy for both primary and secondary carers
- Southern Cross Healthcare - Wellbeing 1 policy
- AMP Workplace savings scheme - further 5% superannuation on top of Kiwisaver (3%)
- Access to wellness and mindfulness programs
- MYOB Volunteer Leave Program, giving you the opportunity to give back to your community
- Drive your own learning, attend conferences of your choice, do in-house training, and learn from the leaders around you, ensuring you progress and grow your career in a diverse and inclusive environment.
If you want to work and collaborate where the status quo is challenged, opinions are valued, and your ideas can make a difference, you need to work at MYOB We look forward to meeting you.

He kamupene whakaōrite whiwhinga mahi hoki mātou, ā, Tino tautoko I ōu painga katoa mātou - We are an equal opportunity employer and value diversity at our company.

**Job Type**: Permanent

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