Senior Advisor

**Senior Advisor - Māori Sensitive Claims**
- **Two permanent, full-tme opportunities available**:

- **Exciting role in the newly established team within the wider sensitive claims team**:

- **Wellington-based, but we may consider options to work from elsewhere**

Help shape the future of Education
- He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_**
- We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_**

At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.

We shape the policies, settings and performance of the education system for early learning, schooling and tertiary.

**We are making significant changes to how we deliver our purpose**

So that we:

- Take practical action to give effect to te Tiriti o Waitangi
- Give priority to regional and local voice.
- Deliver greater responsiveness, accessibility and integrated services and support.
- Improve feedback loops and information flows.

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

**Mō tēnei tūranga | About this role**

The Sensitive Claims Māori team is a newly established team within the wider sensitive claims team, which runs the dispute resolution process to support the resolution of abuse claims lodged against the Ministry.

This new team will have a particular focus on providing a pathway for Māori claimants and their whānau that is grounded in ngā ahuatanga o Rongo.

The Senior Advisor will work alongside external experts to support the development and delivery of the pathway for Māori claimants, and once established, be responsible for managing claims and supporting claimants throughout the process.

**Mōhou ake | About you**

We are looking for people to join the team who understand the values of tika, pono and aroha.

We work in a space that is exposed to the mamae of claimants and their whānau, so you need to be able to build strong relationships based on trust, have compassion and empathy, while also having the ability to navigate the Machinery of Government.

The salary band for this role is $92,598 - $113,175 depending on skills and experience of the applicant.
- Please note there is further information in the attached Job Description_._

To be successful in this role you will also offer the following:

- The ability to maintain and contribute to a supportive team environment.
- Works in a way that deals with conflict or issues in a respectful way that maintains the mana of those involved.
- Experience supporting the facilitations of or facilitating wānanga and external hui.
- The ability to engage with claimants and their whānau in an appropriate way that demonstrates manaaki.
- Experience managing end-to-end processes.
- Proficiency in te Reo Māori
- Comprehensive understanding of te ao Māori and tikanga Māori.
- Works collaboratively with colleagues.
- Builds trust and maintains excellent working relationships.
- Provides high quality communications with all external and internal parties.
- Exercises good strategic judgement and tact.
- Manages difficult and sensitive discussions with empathy and aroha, while appreciating the limits of the process.
- Works to ensure an efficient process can be delivered.
- Can maintain workflows and databases.
- Takes responsibility to ensure appropriate files are maintained, including full and accurate documentation with clear audit trails.
- Appreciates the highly sensitive and personal nature of claims information and manages such material accordingly.
- Prepares high quality briefings and responses to information requests, as required.

**Mātau rōpū ake | About our group**

Te Mahau | Te Pae Aronui (Operations & Integration) use information, insights and service design functions to help the three Te Mahau frontline groups design and deliver services for our sector. Find out more about Te Pae Aronui internally via** **here** or externally via** **this link**.**

Te Pae Aronui was established as part of a wider change to provide the education sector with support and services that are more locally responsive, more accessible, and more integrated.

**Kua rite koe mō tēnei mahi? | Are you ready to make a difference?**

We provide flexible working environments where everyone feels relevant, valued and supported. So, if working from home and/or having a flexible start and finish to the day will help with this, we can usually make it happen. We'd love to hear what this might look like for you, so feel free to outline this in your Cover Letter.

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