Customer Support Advisor

2 weeks ago

Te Puke, New Zealand Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

**Job Summary**:
**Responsibilities**:

- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years previous sales experience in heavy equipment industry (in similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationships management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximize sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's abstract are required.

**Benefits**:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt

  • Service Advisor

    1 week ago

    Te Awamutu, New Zealand Ingham Driven Full time NZ$60,000 - NZ$80,000 per year

    Drive customer satisfaction and your career forward with usAbout the Role:We're looking for a professional and customer-focused Service Advisor to join our Mitsubishi team in Te Awamutu. In this role, you'll be the crucial link between our customers and the workshop, ensuring every vehicle service runs smoothly, from booking to completion. You'll play a key...

  • Parts and Service Advisor

    2 days ago

    Te Awamutu, New Zealand Toyota Full time

    We are looking for a highly motivated and customer focused |#Parts & Service Advisor#| to join our team here at Ebbett Toyota Te Awamutu. |#Why would I want to work at Ebbett Toyota in Te Awamutu?#|: - Be part of a small but focused team who get the job done with a positive attitude - We invest a lot of time in training and upskilling our staff - We...

  • Service Advisor

    1 week ago

    Te Rapa, New Zealand Terra CAT Full time NZ$104,000 - NZ$120,000 per year

    The role:As one in our team of Service Advisors, you are the vital connection between our customers and workshop teams, making sure service and repair jobs run smoothly from start to finish. Using your strong technical know-how in heavy equipment and service processes will help you schedule work accurately, prepare quotes, manage invoicing, and keep...

  • Senior Advisor

    1 week ago

    Te Awamutu, New Zealand Te Wananga o Aotearoa Full time

    **Senior Advisor - Procurement** - Are you a seasoned Procurement Guru with a passion for innovation? - A uniquely inclusive and culturally rich workplace that is dedicated to Māori development - Permanent, Full-time (37.5 hours per week) - Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car...

  • Health and Safety Advisor

    2 days ago

    Te Puke, New Zealand HR Connect Limited Full time

    **Company Description** Our client is one of New Zealand’s largest grower owned post-harvest suppliers. Based in the beautiful Bay of Plenty, they have a history of growth and an uncompromising reputation for looking after their Growers. Reporting to the Health and Safety Manager, this role will be responsible for supporting packhouses, offsite locations...

  • Parts & Service Advisor

    1 week ago

    Te Awamutu, New Zealand NetYourJob Full time NZ$45,000 - NZ$60,000 per year

    Te Awamutu, Full Time, AutomotivePlease Quote Reference Number 13944- Do you want to work for a company that genuinely cares about their staff?- Automotive industry experience advantageous- Be a member of a nationally award-winning business with a great cultureWe are looking for a highly motivated and customer focused Parts & Service Advisor to join our team...

  • Parts Advisor, Hamilton

    1 week ago

    Te Kowhai, New Zealand Tesla Full time NZ$60,000 - NZ$90,000 per year

    What to ExpectTesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.The...

  • Principal Advisor

    3 days ago

    Te Awamutu, New Zealand SVS Consulting Full time

    About usBased in the heart of the Mighty Waikato, Waipā District Council serves the local area known affectionately as "the Home of Champions". With the new Mayor and elected members now sworn in, and in partnership with the Chief Executive, we are collectively working towards our vision – to build connected communities.The office of the Mayor and Chief...

  • Principal Advisor

    3 days ago

    Te Awamutu, Waikato, New Zealand Thames-Coromandel District Council Full time

    About usBased in the heart of the Mighty Waikato, Waipā District Council serves the local area known affectionately as "the Home of Champions". With the new Mayor and elected members now sworn in, and in partnership with the Chief Executive, we are collectively working towards our vision – to build connected communities.The office of the Mayor and Chief...

  • On Farm Excellence Advisor

    2 days ago

    Te Rapa, New Zealand Fonterra Full time

    **_To keep our Farm Source whanau safe during the Red Traffic Light setting this role will see you working remotely until we are ready to return to the office. Our supportive and passionate team will ensure that you have a positive onboarding experience!_** - Engage your passion for agriculture with two vacancies available permanent and fixed-term - Make a...