Service Technician

8 hours ago

Hamilton, New Zealand PB Technologies Full time

Hamilton
Service
Full Time (Permanent)
Description
We are currently looking for a passionate full-time Service Technician to join our friendly team at our retail store in Hamilton

Weekends and Public holidays works are expected in a retail environment.

1) Carry out the service of ICT products, such as workstations, laptops, phones, and tablets, including:

- Installation and configuration software and hardware.
- Repair and replace equipment including terminals, modems, printers, and other peripherals products.
- Build DIY computers as required.

2) Advise, serve and assist customers with inquiries on technical issues of ICT products including PCs, laptops. Chromebook, software, and monitor.

3) Diagnose and resolve software and hardware problems, including:

- Dismantling a laptop or desktop computer for component replacement, storage and RAM upgrades, data recovery, and backup.
- Peripheral devices, such as terminals, printers, switches, and routers.
- Diagnosis of faulty ICT products, especially PCs, laptops, phones, and tablets, solving hardware and software issues.

4) Selecting downloading, installing, and using updated software and programs for developing products:

- Perform regular upgrades to ensure systems remain updated.
- Instructing clients on software and or mobile app use.

5) Ensure Security, Licensing, and data protection policies of NZ are met on all products imported from overseas by PB Tech before entering the NZ market.

**Requirements**:

- Qualification in IT / Electronics / Computer Studies
- Minimum 2 years experience in ICT product services.
- Excellent diagnostic and problem-solving skills.
- Outgoing personality and a team player.
- Technical support to other team members for intractable problems.

Start Date

ASAP

PB Tech is an equal opportunity employer. It is our policy that all applicants be considered solely on the basis of qualifications and ability, without regard to race, religion, colour, sex, age, national origin or disability. We thank all applicants for their interest in the positions available, however only the successful applicant will be contacted.

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