Export Sea Customer Care Specialist

1 week ago

Auckland City, New Zealand Team Recruitment Full time

**About the Company**
Established, market leader in freight forwarding industry. Offering a brand you can be proud to represent with the latest tools and technology to assist you to give great service. Based at Airport location.

**About the Role**
This role will be based in the Sea Freight Ops team and will be looking after either one large key account or a portfolio of clients and all their related shipments (with an export seafreight focus). It's a great role for someone who loves to take real ownership of their work and prides themselves on their problem solving and customer service skills.

This role will be based at their Airport Oaks location, with the option of flexibility to work from home up to 2 days, once fully trained.

The role will be responsible for driving customer excellence alongside the Sales and Operations Teams to ensure client satisfaction and retention.

Looking after your own portfolio, you will be in direct contact with clients on a daily basis to determine their sea logistics requirements and guiding them on the end to end freight forwarding process. You will need to build long term and effective relationships with your customers, regularly providing them with up to date information on their shipments and helping them solve any issues.

You will also have regular contact with other internal teams to ensure that shipments are running smoothly, any issues are resolved and customers are kept informed.

**What's in it for you**
- career progression
- gym membership and other health benefits
- fully paid health insurance
- PD and good resources to help you develop your career
- friendly and supportive culture
- flexible work conditions

**Skills & Experience** A minimum 2+ years freight forwarding experience and strong knowledge of Sea Logistics export processes. As well as.
- Sound knowledge of Incoterms (essential)
- Solid technological skills, including MS Office (some reports are done through excel)
- Ability to effectively manage your time, especially when under pressure and with a busy workload
- Excellent communication skills both written and verbal
- Ability to think outside the square and solve problems

**How to apply**

Alternatively, you can call Yvonne on 0221757329

if you have any questions.

**Some FACTS about Team Recruitment**
- We’ve been matching people with careers in Freight and Supply Chain Logistics for over 27 years
- 79% of our jobs are filled with people from our existing network
- Our consultants have an average of 15 years’ recruiting experience
- Over half of our team have worked in F&SCLso we get it

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